Hi all,
sorry for the late reply.. I had my Wedding held at NCQ on 17th Jan 09, and i took up the Phoenix Grand Ballroom. Total 39 tables. This is my whole day itinery:
We check in at around 1plus in the afternoon, and after checking in, we proceed for lunch at a Jap restaurant at Liang Court. When we first check in into the bridal suite, it was a fantastic view for us! Everything is nicely dolled up with "JUST MARRIED" sign all around. You will be charmed by all those deco they had in store for u.. There are petals on the floor along the pavement, and 2 cute bears on the bed, surrounded with petals. On the table was 2 sushi, small chocolate fountain with strawberries at the side, and one champagne. All complimentry...
Everything is fantastic until 6pm, when my hubby, co-ordinator and Emcees went down for briefing. We did a test on my notebook on one of my photo montage and everything is fine.. but when we bring our notebook down to the ballroom, somehow when the connector was plug into our notebook, the sound just go missing. They tried to re-start again and again and still not able to. I have to rush down (with my make up on, and wearing "civilians clothes") to help them. I ask for IT guy bt they say not able to get one at this moment. This ends up with all my 39 songs that was store in my notebook not able to play throughout the night. luckily i burn my 2 march in songs in CD beforehand already, and my video and childhood montage are all burnt into DVDs by my videographer, heng...
The dinner starts perfectly and i wasent't at all impressed by their first dish dance/song. This is the thing. Before my 2nd march in, my hubby feedback to our banquet manager (Rico, who is guiding us how to walk in) and told him that one of his friend complaint to him that there were cockroaches crawling out from his table. Rico promise to investigate this issue and went off.
After came back just in time before our 2nd march in (1 - 2 mins later), and told us that he had investigated the matter. He mention that the cockroach comes from the underneath of the table, and not the food.. asking us to be assured. At that moment, as we are waiting anxiously for our 2nd grand march in, we did not comment further and jst nod our head in agreement.
After that, we manage to end our Wedding dinner successfully, until at the doorstep saying goodbye to our friends, my boss step up to me and mention that his table faces the same issue on cockroach as well. I was very embarassed at that moment, as I was expecting guest to tell me "what a wonderful evening we had" at that point. haizz...
When we went back to the bridal suite at around 12am after bidding farewell to all our brothers and sisters, we were greet by another happy surprise. Our bath tub is filled petals and aroma candles (not lighted yet) were surrounding the bath tub. The bridal suite theme is changed to a more romantic theme, and there was a cake on my make up table, and a chocolate palatte at the side of our bed. PERFECT!
When we woke up the next morning, we decided to pursue on the cockroach issue. Reason being it's once a lifetime thing, and cockroaches crawl out to "celebrate" for us.. My most embarassing moment was when my boss step up and "feedback" this to me. Anyway the compensation given by Rico is not really acceptable by us. As we were hurrying off to Malaysia, we told him that we will talk about this matter after we are back from our trip.
I only manage to contact Rico again after CNY as Im busy with CNY prep after return from malaysia. I wrote him an E-mail and tell him how displeased I was. I have alot of comments on the food as my frens and relatives whom i had visited told me all negative feedback on the food that they had eaten..
His manager calls me yesterday and explain alot to me. For the cockroach, he told me that the direction of the ballroom is near river (i find this unprofessional at all) and that intensive pest control had been done during the CNY period. We had some argument as he keep on asking me what I want the hotel to compensate me. I told him he should give me choices, as I believe what I want will not be what they can give, right?
This hoo-ha ended when he finally gave me something that is fair to both the hotel and us. As for the food wise, he told me that he had a meeting with the chef and bla bla bla... But good compensation was done too.
As for the food, the comments was,
My friend who love sharks Fin told me that this is the very FIRST wedding dinner that she never ever finishes the sharks fin. She say the sharks fin is very starchy and er xin...
I took pineapple rice as no one told me that the lotus rice is famous. My guest who are expecting the pineapple rice feedback saying that the pineapple rice taste terrible and that is the worst pineapple rice they had eaten.
As for the yam paste, I had ordered instead of Mango Sago becoz Mango Sago when tried in my food tasting is too watery.. and we knw that Dragon phoenix restaurant is famous for their yam ring, so we thought that "yam flavoured" food must taste nice too. My guest complain that the yam ring is very watery too..
Of course there are some good compliments on the food, like the steam fish and prawn, which they say is very fresh. The cold dish is fantastic!
That's all I have to say about NCQ. But if you want me to rate their service and professionalism on handling wedding banquet, I would say I can give 90%. Your guest will love it. But for the food and the cockroaches that crawl out, it can really be improved.
Afterall, I did not regret having my dinner held at NCQ. My hubby who was at the briefing at 6pm with RIco told me that Rico is very very professional when handling the waitress and waiters, and there are good discipline too. Afterall, RIco had done a very good job.
Basically on that day, you will be treated like a King and a Queen.
