Negative Experience: Booking Mistake by Pan Pacific Singapore


New Member
Just like to share the negative experience with Pan Pacific so far. We decided to reserve a date with them after negotiating on the perks. But they had to screw up our booking. Emailed me to inform me a date that we were looking at was released for booking (after initially reserved for a corporate event). I replied to that email to proceed and book the date for us. After 18 hours, they called me to inform me that they failed to book the ballroom and it was taken up by another corporate event. How can a 5-star hotel like Pan Pacific (known for its service quality), make a mistake like this? Missed my email, failed to book the ballroom and now I am left with no dinner banquet dates in 2018. Now I am wondering how did they earn all those positive reviews when they are making such a mistake at the beginning of a wedding planning journey. All they could do was to apologise instead of rectifying on the mistake they made.