Need advice on Fairmont/swissotel the Stamford hotel delays


New Member
My HTB and I have been having MIA, delayed replies and alot of no follow throughs with Fairmont/swissotel the stamford. Our wedding is drawing near and we are DESPERATE. Because of these delays or non replies we have been unable to secure many of our choice vendors. Our SA would say something would get done but then not do it and apologise later but still not get anything done. I feel like I had to beg to get basic documents sent to us. This has been dragging on for months now. Any one else experiencing/has experienced the same issues // has any advice?
*we are curious to see if it’s the hotel generally or we just go stuck with a really bad SA