just wanted to warn fellow brides-to-be's mums/aunties.... Please avoid the Cheongsam Shoppe at all costs!!
the filipino staff that attended to me "sweet-talked" my mother in buying a cheongsam, and assured us that it did not require dry cleaning etc etc . She said it could just be shaken lightly in water and hung to dry. After doing just that, we realised that the bottom hem was now very wavy and crooked, and the black inner lining was now misshapen and could be seen peeking out from the side...
I brought it back to the Nex outlet and was served by a disinterested auntie who said she was a part-timer, did not know anything, asked me to come back again another day?! After I had taken time off work specially to go down to Nex. She did not even offer to ask a senior colleague for a solution to my query. I had to repeatedly suggest she call her boss or another outlet for help. She claimed her boss was uncontactable, the other colleague from other outlet did not want to speak to me, and that she will tell the full-time staff to call me the next day.
After getting nowhere with that auntie, i had to leave. The filipino staff who called me back claimed that "after inspection, they concluded the wavy hemline was due to ironing". It was not!! My mother doesn't even own a functioning iron currently!! Yet her tone was so emphatic and haughty, it really irritated me a lot. Like she was insinuating that my mother and i were LIARS. She outright refused to exchange or refund me for this defective product, and still insisted that there was nothing wrong with her cleaning instructions.
Worse still, she said she has "never had any problems" with any other customers. Even if I were believe that were true, when someone buys a can of expired food from the supermarket and complains, does the supermarket say that the customer is lying, cos no one else has returned the rotten canned food before??
The appalling customer service is really unbecoming on a shop that claims to sell "classy" modern cheongsam dresses and tops.
Please do not be fooled by their lousy staff who have no clue how to treat their customers right.
