Two days ago I went to AMK Branch to finish off my last few facial. Instead of having my complexion improved, I am left with wounds all over my face! My colleagues and customers all thought I have chicken pox!
During extraction, I already felt something was not right and it was getting very painful. I told the beautician to stop it. She insisted that the black heads are very deep and squeezed even harder. After the whole facial I noticed my entire face swelled badly. I feedback to the gal but instaed, she disregarded my feedback and said it's normal and it will go off very soon.
Usually i do experience swelling after facial extraction, but it will go off the next day. However, in this case, THE SWELLED SPOTS TURNED BLACK. It was obvious something is wrong. Fearing it might turn into depression scars, I went to see the dermatologist today and the doctor said these are WOUNDS and not swelling. Doc had to prescribe me antibiotics to prevent infection in the wounds on top of that, I have to put off using all commercial skincare and use the dermatologist's prescription for 2 weeks.
I went down to Giman to complain and guess what, the manager keep trying to brush me off saying it is normal. They have customers who have this problem also or who have worse problem than mine. And I should work together with them to put mask at home to recover the wounds. But in the first place they are the ones who cause the problem. What does she mean by I have to work together with her for this?! THEY SIMPLY PUSH THEIR RESPONSIBILITIES AWAY AND KEEP INSISTING THEY ARE NOT WRONG!! SO UNPROFESSIONAL!!
They try to win me by giving me more free facial. After hearing all the crap they were giving me and how they try to push the blame, I told them this is not what I want. The spots have turned into wounds and now I have to spend extra $$$ outside just to solve the problem they created. Best part is, I actaully paid them in the first place to fix my face and they are now worsening the condition! I have loss my confidence with them totally.
The manager say she has no power to grant me a refund or cash compensation and I was asked to call their Customer service hotline. What crap...
I wrote to the customer service yesterday and guess what, not a single acknowledgement from them at all. And now she is trying to push me to the customer service again.
GIMAN BEAUTY IS REALLY A SHADY COMPANY WITH NO ETHICS. CUSTOMERS ARE NOT IMPORTANT TO THEM AT ALL.
I'm prepared to go to small claims courts for this. I am spending extra $$ which shouldn't even have in the first place if the salon bothers to train their staff well, and if they bother to be responsible for their actions.
PASS THE MESSAGE TO ALL THE GALS OUT THERE TO BAN THIS PLACE!!