I must say ... super mad with mattress atrium ...
They are super horrible with after sales service ... My god .. Must share must share
I bought my bed from them last year ... a prince bed with underneath storage .. nt cheap .. cost me 2.5k ... so i was told by the bushy eyebrow boss with scribbly handwriting that i can have better price cos the same container closing story ... they gave 2 pillow and a protector but must go collect...
The delivery was very very slow .. suppose to come in july .. i waited till august then call them ..was told that will arrange ... finally it came ... waited the whole day cos they deliver the mattress at one timing and bed at another .. was not an issue as my mum was home the whole day ... was pretty ok with the bed thus still reccomend my cousin to go buy the bed from them .. cousin came back and tell me he got it at cheaper price plus they had insisted that pillow and protector to be delivered...
I went past furniture once but nv bring the invoice so they refuse to let me collect .. was pretty ok about even when they die die dun wan to trace the invoice despite me giving them date and such .. SO i gave up the freebies as said ..
Just a few weeks ago , brought my bf there to buy the bed again .. this time was ken who serve us .. he was nice although he used the same container closing story with contradicting places of origin for that bed and mattress we still bought at 2.5k ... we had wanted them to deliver the mattress and protector as well but ken inisted no so we just gave in as i was in hurry . We even told the sales man ken that we will be buying our better bed that he quote at 3k for the new home soon .
The delivery : we told them we wanted that that tue evening ... was agreed until the day before delivery we were told thatr the lorry will only pass by our area at 11am ... so no choice we have to take emergency leave... PLEASE NOTE THAT WE SAT ARD HOME TO WAIT 1 WHOLE DAY as the mattress came ard 11am butno one can tell us when the bed will come . So the bed came in evening. We just took it as it is and was still happy that we got our new bed.
We decided to go over last weekend to collect the pillow and order the bed since we have bought the house last week.
Last friday , bf called up ken and said that we will be collecting our pillow and protector that weekend .. but we do not have the invoice with us as it is in the office .. ken said its ok ..
So we went on sunday ... the shop was not overly crowded with jus the boss serving 1 group of family .. we walked in and the boss saw us and came and ask if we needed help . We told him we are here to collect the pillows and with a immediat change of face he just stretch out his hand in a impatient manner : "invoice ?"
We told him that we din bring and immediately he say " no then , sorry i cannot help u "
We told him that we already called ken and he say its ok before coming down but the boss insisted that he cannot trace the invoice even if we give date of order , delivery , name and such . He just try to shoo us away like we are pest in such a " GO AWAY" tone ..As we were shock and still dumbfounded by such horrible service , he jus said " u go to the other showroom , ken is there , i cannot help u " I literally wanted to scream at him but still i just proceed to the next showroom ..
While there , ken was not ard , the other salesman who is serving one family turn to us and said " ken is not here, please go the other showroom to find him " I lose my cool and tell him that i just came from the other side as instructed by the rude boss .. he was shocked at my anger thus ask me to sit and wait .. we waited close to 15min before the same guy telling us that he is sure ken is at the first show room ...
Grumply i walk back wif bf ..ken was there ... he greeted us with a smile .. i just ask for the pillow and the protector ... but when he lifted up the storage he told us that another customer have collected it so we have to come back again on thurday ... I blew my top and told him that i would not come back and he immediately agree to deliver . .. i also tell him to let his boss know that this is very lousy service and we are not cheapos here asking for extra , we are just collecting what was written in the invoice thus please do not insult us with such tones as if we are beggers.
After all this i decided i must warn everyone of their horrible service .. those can google mattress atrium and u can see in forum such as reno talk that they have horrible service ..
Stop calling ever since confirm the frame color. Too busy with other wedding stuffs liao. 