AVOID - Lavishing Me
I signed a 3 session (gel mani and classic pedi) package with Lavishing Me. The shop was initially at Cuppage Plaza in Orchard Road. My first session was done at that location. I made an appt for the 2nd session for 1 mth later, only to find a closed shop when i turned up. I was quite worried that my money had been cheated. After several unsuccessful calls over the next few days, i found their FB account and saw that the shop has shifted to become home-based. The owner had not bothered to contact customers regarding the move.
I did my 2nd session 2 days before my wedding, at the home-based location. The next day, the pedi on my big toe was damaged, there was a hole the size of a 5-cent coin. Panicking as my Big Day was the next day, i contacted the owner asking if she could help me. Initially she said no, even though i volunteered to do it myself outside her flat. i juz needed to borrow her nail polish as i needed the right shade of colour. She refused also, but subsequently she offered to do it for me, but would cost me $10 as she had to cancel her customer’s appt. In the end i went to my sis's manicurist who was kind enough to redo the nail, top up the glossy top coat for the other toe nails and only charged me $2.
I was already very disappointed with the service at this point, but i decided to continue with the last session as i had already paid.
I made the appt for the last session 1 mth in advance. I Whatsapped the owner to confirm the appt 2 days before (on Fri). She did not respond for several hours.I sent an sms a few hours later but still no response. I finally called her mobile at 6 pm and she answered, saying that she was out and would contact me after she had returned home. At 9pm she Whatsapped me saying that she had to cancel the appt on Sunday as she had to celebrate her stepson's bday. I was quite upset as my package expiry date was the following day (Monday) and i had no time to go to her place which was in faraway Hougang. When i mentioned the expiry date she said she would extend it but at that point in time i did not wish to continue with her services. I asked for a refund and was rejected. I then asked when the next appt date would be, and she said to 'wait a min' as she had juz reached home. She did not get back to me that night even though many 'min' had passed. The next day, I WA her at 10am asking for a refund, i was scolded for being rude and having no patience. How can i not have patience when i had waited for 1000min (13hrs) for a response from a totally irresponsible business owner, who had said to 'wait a min'?
There were 2 occasions when I had WA the owner at 11pm about confirmation of my upcoming appts. As this person was quite unreliable, after that experience when I found the shop closed, I always made sure to confirm the appts with her. The first time I WA her at 11pm, she was polite and nice and replied my text. The second time when I WA her at 11pm, she said her shop was closed and to check with her the next day. The next day, she did not update me, and instead I had to text her again.
She has refused to give me the refund, and gave me appt dates that are too far away. She could not give me dates in Sept as she said that her ‘schedule was not confirmed’ and that even her ‘regular customers’ have not booked appt dates with her.
I wonder, how does someone with her poor reliability and customer service, have any ‘regular customers’? Please avoid this shop. Don’t waste your money.
