A wonderful night for me and my husband, just like chrysrella prathap above.
BUT..not so for my guests.
One whole table did not have any door gifts. When asked, the management claimed (in his own words) "It's impossible, it's impossible". So either me and my husband were lying, or my entire table of 10 guests were lying.
2 of my guests had hot tea drenched their pants, and dress + seat cover. Apparently so much tea was spilled during serving, that my guests were left commenting that the table cloths were half soaked.
Guests complained that their drinks were not topped up, even after repeated requests were being made, even for the VIP and bridal table.
Chicken heads were plated out and served to our appalled guests, who could only yelp in shock / disgust! What disrespect for my guests!
At least one server was wearing a name tag that did not belong to him. Upon questioning, the management claimed their servers were sent back to the agency if they had coloured hair etc. Coloured hair is so much better than the lousy service experienced by my guests.
The 28 bottles of wine we brought ran out by the 3rd / 4th dish (we only have 21 tables for our dinner). But neither my husband, I, nor our wedding coordinator was informed. We had specifically informed our wedding coordinator to open bottles, regardless what time it was. But how could we, if we were not even informed?! Our guests had to go without wine for the rest of the dinner. As chinese hosts, this made us extremely embarrassed, for our guests were left to think we were stingy.
We were told my the hotel management that they would not keep the empty wine bottles for our inspection. And, when further probed, the management claimed they had forgotten to record down (as again claimed to be their usual practice) the number of empty bottles. How peculiar!
And to make things worse, a table with Caucasian guests had privileged treatment. For that was the only table which has wine throughout the dinner. Again, the management claimed "It's impossible, it's impossible."
What I mentioned above, are not even all of the complaints we received.
And did I mention, my Mont Blanc pen went missing from the ROM table.
Never once, in the 3 email exchanges before the actual 'meet up for discussion' did they get our names right. How horrifying!
We did not seek compensation for ourselves, but instead for our guests, many of whom left with bitter disgust, never to patronize this so-called 5 star hotel again.
We seek only answers, to give our guests an explanation for their service lapse. Only to get brushed off, questions side stepped and swept under the carpet. We were even told by the management to 'move on, since it is already over'.
Totally disappointed with the night's service for our guests, and worse, the management's response.
