Meritus Mandarin = mandarin orchard? i chanced upon their latest menu and noticed that they serve hashima for their premium vegetarian menu.. super WRONG! hashima is NOT VEGETARIAN! its frog ovaries! called them up last week but have yet to receive their reply and clarification. future brides, please take note if you have vegetarian guests...
Hi Lina.. suggest you bug them to give you a answer on the dessert.. they didnt get back to me after i emailed and followed up with them with a phone call. Cannot imagine how disastrous if this was served to vegetarian guests...
Hi jean.. this sounds bad.. their normal menu shows double-boiled snow fungus with almond. I knoe snow fungus is not living thing.. Shd be okay.. How is yr coordination with them? Am thinking of giving them a visit nxt weekend..
my coordinator also tresia..
i still waiting for my contract, it has been two wks since the wedding show. she just come back to work.
i found out that the price is lower in the wedding show compare to the price, i took b4 the wedding show. My husband is checking with her.
she said i will get the additional perks of free flow of beer or wine.
Imperial Ballroom is the new name from the quotation she sent me.. Min. 15 tables ballroom.. shd be same as the one u mentioned..I am looking into Grange ballroom lunch package cos mine is small wedding of 8 tables..
Eva, i did not attend any wedding show
btw my wedding is nxt year Dec 2012 so thought of booking the venue early or else no more slots.. I will pop back nxt week and keep u updated. When yr big day?
I did not attend wedding show too. My date is dec 3 this year. Someone wanted the date but luckily they backed out. If you really like the room then book early ba if not will regret. Or you can tell your coordinator your preferred date and inform you if another couple is interested. So you are informed (can faster chop before them) and at the same time can look at other places.
Wedding can be a stressful event cos is once in a lifetime.. Did not manage to get the coordinator on the phone that i coordinated with.. so i emailed the manager & her to ask for a site visit... For me due to strict vegetarian, not much options cos mostly banquets are Not vegetarian.. so Furama City Centre & Mandarin Orchard are 2 good choices for me
I juz found out that the grand ballroom can be divided by 3.. It is possible if u have less than 50 tables.. If u are able to find another couple wanting the same date as well. Maybe each couple at least 25 tables. The bad thing is guests may go wrong wedding so muz be careful and the reception have to divided by two so smaller.
What u guys think about this idea?
hi jolene, yeah now they are quite strict on perks, that time, the banquet manager gave me quite good perks as she was leaving i think...
nonetheless, even if i were to decide now without the perks, i would still go ahead and sign it. for me, the coordination was tip top, food was unique, ballroom is one of its kind, suite was beyond words. felt like i am living in a castle for a day.
Hi guys! I just got married on the 9th July 2011 and I must say it was a magical experience! I signed my package last year with Marie (coordinator) and she is a gem! She serves from the heart and never fails to do her best to make not just your needs but your dreams come true! I did my tea ceremony, wedding ceremony and my wedding dinner all at Meritus Mandarin and my husband and I think that it is the best decision we have made. Everyone in the hotel truly goes out of the way to ensure that things go smoothly; from the front desk to the sound coordinator and the banquet manager, nothing is too much. Even the staff who just pass by will offer water or assistance to my wedding helpers and us even on during rehearsals! What service! On the wedding day itself, being the bride I was cooped up in my room but everytime I appeared (for the ceremony and the dinner) everything was wonderful!!! My only regret is not getting to taste all the food! Although they ever so thoughtfully sent warm bento boxes of some of the food served during the dinner to our room later that night, the raving reviews from the guests of our food makes us regret not getting to taste the other delights! hahhaha... What we can say is a huge thank u to Marie, Sara and all those who made the experience so memorable for us! Hope to go there for our anniversary! hahaha..
A wonderful night for me and my husband, just like chrysrella prathap above.
BUT..not so for my guests.
One whole table did not have any door gifts. When asked, the management claimed (in his own words) "It's impossible, it's impossible". So either me and my husband were lying, or my entire table of 10 guests were lying.
2 of my guests had hot tea drenched their pants, and dress + seat cover. Apparently so much tea was spilled during serving, that my guests were left commenting that the table cloths were half soaked.
Guests complained that their drinks were not topped up, even after repeated requests were being made, even for the VIP and bridal table.
Chicken heads were plated out and served to our appalled guests, who could only yelp in shock / disgust! What disrespect for my guests!
At least one server was wearing a name tag that did not belong to him. Upon questioning, the management claimed their servers were sent back to the agency if they had coloured hair etc. Coloured hair is so much better than the lousy service experienced by my guests.
The 28 bottles of wine we brought ran out by the 3rd / 4th dish (we only have 21 tables for our dinner). But neither my husband, I, nor our wedding coordinator was informed. We had specifically informed our wedding coordinator to open bottles, regardless what time it was. But how could we, if we were not even informed?! Our guests had to go without wine for the rest of the dinner. As chinese hosts, this made us extremely embarrassed, for our guests were left to think we were stingy.
We were told my the hotel management that they would not keep the empty wine bottles for our inspection. And, when further probed, the management claimed they had forgotten to record down (as again claimed to be their usual practice) the number of empty bottles. How peculiar!
And to make things worse, a table with Caucasian guests had privileged treatment. For that was the only table which has wine throughout the dinner. Again, the management claimed "It's impossible, it's impossible."
What I mentioned above, are not even all of the complaints we received.
And did I mention, my Mont Blanc pen went missing from the ROM table.
Never once, in the 3 email exchanges before the actual 'meet up for discussion' did they get our names right. How horrifying!
We did not seek compensation for ourselves, but instead for our guests, many of whom left with bitter disgust, never to patronize this so-called 5 star hotel again.
We seek only answers, to give our guests an explanation for their service lapse. Only to get brushed off, questions side stepped and swept under the carpet. We were even told by the management to 'move on, since it is already over'.
Totally disappointed with the night's service for our guests, and worse, the management's response.