hi joyce, you're not the only one complaining, beside me and there are others on this thread too.. palace and strass belong to same company, jus repeat.. and their sales person will jus ask pp not to believe wat was written on forum.. why? they got complain la..
i bought my lights from them too, initial serivce very good, will tell you not to walk around any more, since we already know which type of lights we are lokin for..
next if your're are singaporean, they condemm on malaysians.. they even condemm your contractors.. why? sure got reasons.. they will jus tell you those pp don know things but then it's their products prob too, i also got one glass panel which don fix, my electrician refuse to do.. they tell me to bring all the way my lights for them to fix.. ha waste my trip, next one bulb fuse.. and two lights ic did not work.. my contractor luckily know about lights business operations, give them a call, they finally agree to send pp to fix, but one glass tube broke.. they had to come and replace but make us wait and wait, they make 2 trips jus to do my lights ic.. the bulb not workin, they expect me to go down to exchange.. how would i know about electrical when i'm not electrician, luckily we fd out that the bulb not faulty, something went wrong with the other parts of the lights, so did not go down and exchange, but this time round not going back to them, but if anything bad happen sure will go case with them.. the somemore don ans phone calls, boss dare threaten say if go case, they wont solve your prob.. this kind of attitude and serivce, ......... very angry..