Hi all
Updates on Etoile Lumiere (or Hong Fu Deng Zhi Jia). Does anyone know how to contact its boss? Every time I call, they'll tell me boss is not there.
Today went to exchange my transformers and bulbs and faulty lights.
1st thing we walked in: asked for boss (lao ban), they told me no "lao ban", "di ban" want or not! Then I'm already frustrated by the past two days of calling them and having to deal with missing items, items which can't fit etc, and having to deal with salesman scolding me. So I was really boiling boiling already. Got a customer in there when I went today, so they tried to hush us, but we were just stating facts that there were problems and bad attitude delivery man. We didn't talk v loudly nor softly, but the customer who was there, about to buy lights decided to leave. So salesmen were angry with us.
2nd thing: The transformer or ballasts that were faulty. The 1st thing the salesman did was, threaten me, "what if it is working?" so I replied, you check first. so my fiance kept a v close eye on him, just to make sure he didn't swap the faulty transformer with a good one. When it's proven that it's spoilt, I told him, there I told you it's spoilt already, then he kept hushing me and shouted at me "can you shut up?" As if it's my fault. Then that salesman scolded us, said, "you're 20-30 yrs old already, still so childish, one small thing like this spoilt, you come in and make so much noise. Childish" Wow, personal attack!
3rd thing: They told me, they delivered things to my house 3 times (coz they made mistakes and had to rectify). They said that if they'd no service, they need not bother with us AT ALL. They complained that we were loud and rude and drove away their customers. Then I told them, if you've good service and I'm unreasonable, your customers can differentiate between an unreasonable customer or a lousy shop. They even told us, if we want to continue kicking a fuss, they want to drive us out of the shop!
4th thing: The transformers n tubes used in showroom are TOTALLY different from that delivered. Bad attitude, and my fiance was kind, he wanted to tell them nicely what customer service should be about. We cooled down and used a v nice and soft tone liao. Salesman Elson Seah (who claimed to be sales manager) refused to look at my fiance in the eye. My fiance said, "I'm talking to you, can you at least look me in the eye" I just want to feedback to you, your delivery man has a problem, it reflects badly on your company. Elson Seah didn't want to listen AT ALL and just said, I'm a sales manager, I've sales targets to meet, you come in like that and spoilt my sales. We provided service to you, you still behave like that. Then didn't want to talk to us. Fine lor, so he didn't want to listen, forget it.
Anyway, he's lost many potential clients by offending me. My parents are buying a new home and would need lights, if they'd done a good job, they would buy from them. My uncle is buying a private house too. In fact, my entire extended family is into selling property, construction and related businesses. I should have been prudent and asked those uncles of mine which shop to go to, to buy stuff b4 committing to the shop. My dad recommended me Crystal Palace at Thomson, but it's beyond my budget. This Etoile Lumiere is only standard pricing, not exactly v v cheap, but the sales people are really really terrible. Like gangsters.
