Hi, I just signed with LD as well. Initially I went to ask about these white lumpy thing under my eyes and the lady there, Ester (I think she's the head at centrepoint branch) had a look at it and said it's not oil puff and suggested I go to a specialist instead and left it at that, unlike this other place I went to b4 where they insist that they're oil clogs and wanted me to sign a laser package thing which cost nearly $800!
I liked the sevice from Ester so I decided to go for a trial which turned out great. I have really sensitive skin and she's very gentle and doesn't do any pushing and said it's up to me whether I want to take up the eye mask as well.
But near the end of the service, this other lady came to remove my mask and kept telling me her name and asked me to look for her next time. She kept introducing me to their Passion programme which is like $2100 but I really don't understand what she's saying so I wasn't interested and went for the normal package instead. She kept pushing me to take up the package consistently though.
Instead of the actual price of $810 for the package, she told me it's $750 and it comes with the kit free. Didn't mention anything about the member card or any detail like that. And also said that since I'm a new member, she can give me 15% discount but I will not be entitled to the freebies. I went for the freebies and paid the $750, left the place. And about 20 mins later, she called me and said she made a mistake and wanted me to go back and topup my package! I went back and she said she made a mistake into thinking that the promo is $750 for the package which is really supposed to be minium of $750 gets you the freebies. I was annoyed but paid the $60, asked about the 15% discount thing and she said it's only for HSBC card instead of the newbie thing! I was so pissed off! She then said I will be entitled to the discount if I introduce members and asked me to sign a form for my membership card. So does that mean that if I never asked, I wouldn't even get my membership card? She then inform me that with this card, I can have my facial from all other LD branch. Is it true what she said? I really can't trust what she has been telling me now.
Does anyone have any recommendation to good therapist at LD? I really don't want to end up with her again. She's quite rough on the skin when she remove the mask.