I'm a little out of place here, as I'm married already! Just had my wedding at Joyden Hall this month and we had such a wonderful experience that both my hubby and I decided that we wanted to openly share our wedding experience with other btbs. Also partly because our coordinator was just lovely and we couldn't fault her for anything and we think this is probably the best way to show our appreciation for her efforts.
She actually took over our wedding handling half-way through as the original IC left a while back. We were initially worried but she handled everything so professionally, and so was patient throughout, including answering my msg and emails in the wee hours. She went out of her way to coordinate multiple rehearsal sessions for us, something that I really don't think other venues would do, especially after hours, and foc. And she also remained super patient and helpful when we kept changing our menus. Towards the end, I found myself msging her for little things and she was just really reassuring and sensitive to all our questions and requests.
Food wise, they are really good. Not fanciful or super sophisticated, but I can now confidently say on hind-sight, that their food is better than many of the hotels' dinners I've attended
So that you don't think I'm bias, we actually gathered feedback from our guests after the dinner, and they also had good things to say. Their technical team was also very helpful during all our trials and rehearsals, plus we really really loved their sound system and HUGE projector screen. My hubby's singing turned out so beautifully! Decoration was also very unique. Different from the run-of-the-mill decoration.
They are a boutique venue, so the team is pretty small and they can only take in a certain number of weddings/events each year from what I understand. So I guess that's why their response may be slower at times. I felt quite bad for my coordinator actually. Could see that she was really swamped and tired, but yet she remained so attentive and professional throughout. I can't speak about all the sales personnel, but mine was great. Sorry for the long post! PM me if you need her contact
and all the best to the btbs!