hello brides to be!
Just want to put in some of my experience with IC Hotel. My wedding was on Sept 10 this year but i start my communication with them around Dec last year. Like all of you, i was smitten by the ballroom. I dint like the usual hotels but want a little colonial feel in it so i started my conversation w one coord but after reading the review here, i requested to swap my coord. The first upsetting thing was..Upon changing coord, the new lady told me they just increase price and charge me higher than the initial price package i was given. I was upset but yet we like the location and ballroom and it seem just perfect for us so we still signed with them. and like all of you mention, they are very rigid with alot of the perks and not flexible at all which was very upsetting...in fact alot of the perks given by them was not even the the same as other hotels infact lesser! but i had no choice so to hang on. but the nice thing was, my coord never fail to reply my email within 2 days. it felt that my questions are patiently answered (while still being upset with the rigid style they had)
though my coord was nice and professional, she dint felt as warm as the newest coord i had (bcos she left, Trina took over) She took care of my needs alot but it still felt distant to a certain extend...it feels like she is just doing her job and not passionate about the weddings tht is to happen. that's when things start to turn around when Trina took over. She was very nice and helpful and flexible! when she took over, she and Mr Ravi, thier director (who is patiently replying to the questions u have here) took time to go through our wedding schedule with us. our concerns became not a concern anymore to be serious. after that meeting, i know they bend alot to make sure our wedding was an awesome one and i have to praise them for that. very accommodating.
and since Trina took over, though she took a longer time to reply, but i dint need to worry and i know she is trying to work something out for us. and each time she comes back with a reply that might not be perfect but something we are happy with. =)
so enough of that..what happen on my wedding day? i can say not enough praises but more praises of the whole service team at IC. From the Front Desk, to the service crew to everyone in IC, they are very very nice and helpful. Most of them handled us and our guest with lots of smiles! (the last thing u want is a few grumpy waitress serving you right?)
and i have to give even higher praise to our banquet manager Kim Hock. He was experience, steady and ever-ready for our request. he is very on the ball and thinks ahead of us. i think be practically memorize our program. why i say he is good because my friends did a song live during our march in and it needs precise coordination with music lights and the curtain drawing, and he did everything spot on and the march in was PERFECT. there are other instances but overall, i would say IC mgmt is very lucky to have such an awesome team working for them.
even to the very last bit about payment, they made a big booboo on it but they rectify it with no fuss for us. thumbs up. (btw, they didnt ask me to pay before or on the day of banquet. they ask me to pay the day after but i wanted to pay on the day itself)
of cos there is always room for improvement like the portion of the food can be bigger, my reserve table had no wedding favours, they forgot to tell my guest about the special drink whcih those who tasted it said it was so goooood but the service made up for all of that. =) all my guest had a very good experience at my wedding =)
i dont know what else i can commend them for but i will write again when i remember....
To Ravi, Trina, Kim Hock and the service team at IC, you guys rock!!! I had a perfect wedding and i totally loved that day and i wished it was longer!!!
anyone need more info, do feel free to write here and i try my best to reply or PM you.
FYI, i got the timeless classic theme...its was pretty! and the ballroom, you just need to book the whole place instead of half the place... its just too grand to half it!!!