Hi tpy
Just my experience to share.
Can understand your unhappiness when it comes to hiccups during the wedding banquet. After so much planning and coordinating.
It happened to my wedding banquet as well but not at Traders Hotel. Like u, I was very furious and complained to them on the very next day after my wedding. Well they did the normal compensation and thats about it.
I supposed there is nothing that can be done after u have complained to them and they have done something to settle this whole issue.
You cant reverse back whats being done or whats not being done. Yes, u can be angry and frustrated but come to think of it, there's nothing u can do. U cant possibly have another banquet and "rewind" the whole event in the way u planned.
We may choose a hotel due to recommendations. However unhappy things that didnt happen to the other couples may happen to us. Not all things.people are perfect. As long as things didnt turn out to be super disasterous its alright to me.
My guest didnt even noticed things were wrong or missing with my wedding decors. Like u, (probably worst than yours) my original decor wasnt even put up at all!! and nothing was being mentioned to us until i found out and ask the captain. The wedding coordinator wasnt even seen!!!
We tried to gather feedback after the whole event and feedback were very positive. So i guess it sort of make me felt better though my idea of a "dream wedding" was not fulfilled.
I would say my own wedding banquet, though didnt turn out the way i wanted, wasnt that bad compared to those that happened to some other couples. Think of the positive side and i believe you would feel more better.
Like Snow and Girl.
Good things are meant to be compliment about so i think Snow, you should still send them a letter to thank them of their good help.
In my complaint letter to my hotel, I did compliment the ones that really made my wedding a smooth ones. I supposed, since i cant reverse anything that has happened, might as well share my good experience with them too.
Snow, i think u shouldnt hold back any good compliments that u have for the hotel cos they also worked hard for our events. Am I right?
hope my email made u feel better