I did not make any appt then, just walk in BUT is good to make an appt, just in case.
of course....
For female, they will ask a female to attend to you and for your better half, a guy will tend to him.
For the body massage, which is in the room, when i was with my sis then, they gave us a room with a center partition so we cannot see each other during the massage.
BTW, if you better half dun like massage, he can go to the computer center just across the street, called Golden something. Will be an eye opening for him....heehee....