Hi there
Though I did not choose HIPV in the end, I had liaised with Pauline before during my shortlisting process and I want to speak up for her.
Pauline is a nice coordinator, I find she is efficient, always reply my qns promptly and she is sincere. Before her, I had liaised with other coordinators in HIPV and sad to say, Pauline is the only one that let me feel that HIPV is good and service oriented. If they can give you the request you want, she will give immediately without further negotiations, not like some other hotels in Orchard, where you have to bargain very hard for it. I went Hyatt and they are very strict with perks and just felt that they don't treat us importantly.
Pauline is very experienced and thus may have many weddings under her charge, so may be too busy sometimes. But just send her a reminder mail or call, she'll be there again.
So, definitely no worries on Pauline's service. She is one of the more senior coordinator in HIPV, go with her and I believe your wedding will be in good hands