Hi gals,
ermm.. i went to the orchid ballroom. as i mentioned, food is good. as for service, hmm.. quite ok lah. I was sitting next to my hubby's sister who was in the hotel line (during her internship) and she said that the waitress were dressed sloppily (hair not tied up/buned up properly and skirt too short) and most of the servers (from what i see lah) are young Chinese nationals. but i would say that the banquet manager (an indian) is very good, take care of the details (like get a waitress to help the bride tidy her train). service-wise normal lo but sometimes can be quite rude eg. they never acknowledge ur order for drinks and just walk away.
for ambience, ok lo, candle lights fake flowers ok lah. mabbe becos the ballroom is small, very diff to create the ambience. that's what i think lah.