Think i encountered the same thing as Applerain.
They were really very slow. I couldn't believe when they told me they needed 14 days' leadtime. During then, my wedding was a month away. Other printer was offering 3-4 days' service.
After i begged them if they could do it a bit faster, the lady (supposed to be the one doing the artwork) sounded really rude, and kept saying they needed 3-4 days to do every round of artwork amendments.
Equipped with basic photoshop skills, I was really puzzled why changing a few words could take 3-4 days.
As a customer, i do not think that was very good service. She didn't even say she would try.
You should go to them, if you have 2 weeks' spare time to spare. Otherwise, pls visit other printer.