I signed an open date pre-wedding photography package to taiwan which includes actual day gowns rental with a bridal studio during a roadshow in 2015. Payment for the package has been fully paid for. We made a trip down to the bridal studio in april this year to arrange for our pre-wed shoot as we decided to tie the knots. With this visit to the bridal studio whom we had a package with, we fixed with then appointment for gown fitting (they advised 1mth before the shoot date when we mentioned to try out gowns in the following months), taiwan pre-wed shot date, and has booked our airticket and accommodation in taiwan thereafter. Here comes the complication and unhappiness. Im a plus size bride wearing UK16... upon my first visit to the bridal store in april this year, I was given a tour in their store which i specifically checked with the incharge which are the section i could choose my gown from. The incharg replied mentioning i could choose any gown displayed in store. Worrying about the sizes, i reconfirmed if i could fit in all the gowns here. She assured me that i could fit in and select any design from the rack. Thus, we left the studio feeling all assured. Now, the time has come for gown fitting for our taiwan pre-wed shoot (which is fixed on the first week of Nov). Guess what? Me and the store assistance has each selected 2 gowns for my fitting. Went into the fitting room and coming out with my own clothes on because i couldnt fit in to all 4 gowns!!! This was such humiliating and upsetting situation for me infront of my parent and sisters!! Subsequently the assistant got me 4 more random gown which she though i have higher chance of fitting into it. However, i could only fit into 2 of it which upsetting....the gown was too mature for me (yellow base) and i look like a wrapped up dumpling(ba zhang) at the back view. It was really a disaster to me as this is my most long awaited day in my life where i get to finally see myself in wedding dress i always fantasied of.... now...it left me feeling hurt and looking horrible which i could never imagined. What make it worse was that i could not select the design that i like. I am made to try on gowns that could fit into me and not base on my preferences. I was really hurt, upset and disappointed. Before signing of the bridal package, I specially asked if they have gown in my size (as i am very conscious of being a plussize bride) and the sales person assured me they have it. To add on, she have shared with me that her boss has brought in more design and they have over a thousand gown now (said to me in 2015 roadshow). They even show me picture of the store and the gowns. However after the fitting session, as you know we would have a dispute with the store. They mentioned that they will arrange another fitting session and will prepare their plus size gown for me. However, they mentioned that they have only a limited selection of plus size gown... In my heart now, i an really reluctance to engage their services anymore. They did not deliver what they promised. I was promised to have a wide selection of gown which now ended up with limited selection and was asked to topup for tailmade gown should i have any design preferences in mind. Do you guys think i have the right to demand a refund?