the bees,
You must be quite put off. Perhaps you can consider changing the coordinator? After all she's the person you'll be liaising all the way til your AD, and I'm sure you wouldn't want to be left angry half the time.
Mine was Mandy. She was really professional and helpful. Even though I didn't pick Hyatt in the end, she was still very understanding and displayed good service throughout.
Regarding your request to see the ballroom. I guess if the coordinator isn't free or isn't down for duty (eg during the weekends), she would usually ask us to view ourselves. I can understand that.
But yeah, I would be equally put off if she persistently refuses to reply to my requests for appointments, of which Mandy hasn't done that to us back then. So you may want to consider speaking to Mandy.
Her email addy's
[email protected]
Good luck!