Hi Julia, I just had my wedding @GCW Waterfront Ballroom in end-May. I may post some pics in here when my AD photos are ready.
The feedback we've gotten for the food are generally positive. Many relatives and friends commented that their food were good. One of my friends specifically singled out the desserts (Sweetened taro cream with sago and lotus seeds) as yummy and special. My father-in-law, on the other hand, said it was too watery to his liking.
However, I do receive some negative comments with regards to the service:
- Food was not piping hot.
- The fish meat was kinda smashed after the service person divided the fish into portions.
- A friend was eating her shark fin soup when the lights dimmed for our entrance. When the lights came back again, she found her shark fin soup gone! The friend sitting beside told her that the waitress came over to take the food away and her action was so swift that the friend was not quick enough to stop her. And that became the joke of the night for that table.
- Another friend from the same table also almost gotten her plate cleared when she lifted her bowl from it. So, my friends from that table had to "protect their food well" throughout the night. However, they did not reflect this problem to anyone on that night (although we have appointed some friends as QC representatives whose job was to help escalate any problems/complaints to the banquet manager).
- When a friend requested for a small fork for her daughter, she was told by the waitress they've run out of small fork. The problem was feedback to the banquet manager there and then. After which, the banquet manager personally delivered the fork to her.
Feedback forms were given out by the hotel towards the end of the banquet. Some people thought it was a good gesture as it shows that the hotel do care about guests' experiences.
Despite the few hiccups as mentioned above, our overall experience with the hotel is a pleasant one. Our wedding coordinator (Jeremy) had been accommodating and easy to work with. Our banquet manager for the night was also friendly and listened attentively to our requests during the briefing before the banquet. The General Manager of the hotel popped by to take a look before the banquet starts, shook our hands and congratulated us before our 1st march-in. The service persons holding the doors would smile at us and ask us to relax and smile while we were standing-by, ready for our march-ins... Last but not the least, my hb still misses the bridal suite till today.
