This review is for newly engaged Muslim couples seeking out wedding venues/vendors. I realised that there aren't many reviews on the above vendor and so decided to drop an honest review based on my experience. Bear in mind this is my personal opinion/experience and other couples may have different views on the vendor.
First ask yourself what you need from your wedding (besides actually being married!). Would you want a wedding where you completely delegate the planning and details to the vendor, or would you need to have a wedding where you can have control over the details? If you need control over the wedding, please look elsewhere. I found that this vendor is unlikely to meet requirements, save for general preferences.
We paid more than $35,000.00 for this package for 1000pax. This is a one-stop vendor so our food, cake, decoration, music/emcee were from them.
As part of the package, they agreed to provide a simple 4 tier white wedding cake with flowers (with 1 actual fruitcake), light dusty pink drapes and cream, white and pink flowers for the dias, catering menu incl. 50pax vegetarian dishes, DJ/emcee and music, doorgifts and wedding cards from their selection. One bridal car parking lot and a wedding suite room was also part of the package we paid for.
The cards came out alright (they outsourced it from an external vendor who liaised with us), doorgifts were fine (save that I was told they provided less quantity than invited guests), no complaints on the quality of the food.
However, there were many issues with the other agreed items, and above all, their service to us which was severely below standard.
The booking confirmation for the suite arrived in my email only on the night of the wedding. Carpark lot was not booked by the vendor but the hotel was nice enough to free a lot at the last minute.
As we weren't allowed to enter the place until 30 mins before the solemnisation, guests were already there and so the bridesmaids could not check the decorations etc. Music had to be set up in a rushed manner, door gifts had to be counted quickly. We were told that we would be able to use the standing/changing room to get ready prior to 10am (if the suite wasn't ready by then). As we were denied entry to the venue, we were unable to use the changing room. Thank goodness my family booked a few rooms for themselves and so I used one for getting ready.
The drapes were dark pink and flowers were yellowing. Now this would not have been a problem, had they not already shown a photo of the fabric to me and me having rejected it. I requested for a lighter pink and they agreed to source for this. Weeks before the wedding, I emailed them to check in with me before finalising the deco and told them that if the pink was dark, I would prefer the drapes to be white only. I received no response. They informed the groom's family (not me nor my family strangely, even though the communications were always with us) to view the deco at 10.30pm the night before but I was busy with last min wedding prep, I could not see the place until the first march-in.
The wedding cake appeared on the wedding day without any tiers. One small red velvet cake with (in my opinion) messy dark pink cream and smaller dark pink cupcakes. I wasnt crazy about the taste.
There were decoration (ketupat mind you, not flowers) hanging around the hall from an event the night before.
We were told that we could put our songs in a thumb drive and bring it on the wedding day for the DJ to play key songs. I made a full playlist which included the key songs (walk-ins, cake cutting etc). We were not introduced to the DJ until 30 mins before the solemnisation march-in. As I had expected issues, I sought help early from my friend who is a DJ to sync the walk-in timings with the songs to be played and cue them. Needless to say, the DJ did not do much because he had never met us prior to the wedding and never knew what songs to play when. I also engaged my own emcees because the DJ would not have been prepared.
While we had no issues for the main catering, I was told that the vendors questioned the guests as to whether they were vegetarian and stopped them from taking the veg dishes. As a result, most of our guests avoided the vegetarian dishes and there were a lot of leftovers here.
There were other issues we faced but really not relevant here. All in all, I was happy to be married and glad that the guests never really noticed the flaws I saw!
However, as the bride, I found myself being very anxious at the lack of response and was disappointed when I saw that they made promises but simply ignored agreed items in our package. So ladies, if you need to rest assured that your drapes are light dusty pink and not dark pink, I would not recommend the vendor to you.
First ask yourself what you need from your wedding (besides actually being married!). Would you want a wedding where you completely delegate the planning and details to the vendor, or would you need to have a wedding where you can have control over the details? If you need control over the wedding, please look elsewhere. I found that this vendor is unlikely to meet requirements, save for general preferences.
We paid more than $35,000.00 for this package for 1000pax. This is a one-stop vendor so our food, cake, decoration, music/emcee were from them.
As part of the package, they agreed to provide a simple 4 tier white wedding cake with flowers (with 1 actual fruitcake), light dusty pink drapes and cream, white and pink flowers for the dias, catering menu incl. 50pax vegetarian dishes, DJ/emcee and music, doorgifts and wedding cards from their selection. One bridal car parking lot and a wedding suite room was also part of the package we paid for.
The cards came out alright (they outsourced it from an external vendor who liaised with us), doorgifts were fine (save that I was told they provided less quantity than invited guests), no complaints on the quality of the food.
However, there were many issues with the other agreed items, and above all, their service to us which was severely below standard.
The booking confirmation for the suite arrived in my email only on the night of the wedding. Carpark lot was not booked by the vendor but the hotel was nice enough to free a lot at the last minute.
As we weren't allowed to enter the place until 30 mins before the solemnisation, guests were already there and so the bridesmaids could not check the decorations etc. Music had to be set up in a rushed manner, door gifts had to be counted quickly. We were told that we would be able to use the standing/changing room to get ready prior to 10am (if the suite wasn't ready by then). As we were denied entry to the venue, we were unable to use the changing room. Thank goodness my family booked a few rooms for themselves and so I used one for getting ready.
The drapes were dark pink and flowers were yellowing. Now this would not have been a problem, had they not already shown a photo of the fabric to me and me having rejected it. I requested for a lighter pink and they agreed to source for this. Weeks before the wedding, I emailed them to check in with me before finalising the deco and told them that if the pink was dark, I would prefer the drapes to be white only. I received no response. They informed the groom's family (not me nor my family strangely, even though the communications were always with us) to view the deco at 10.30pm the night before but I was busy with last min wedding prep, I could not see the place until the first march-in.
The wedding cake appeared on the wedding day without any tiers. One small red velvet cake with (in my opinion) messy dark pink cream and smaller dark pink cupcakes. I wasnt crazy about the taste.
There were decoration (ketupat mind you, not flowers) hanging around the hall from an event the night before.
We were told that we could put our songs in a thumb drive and bring it on the wedding day for the DJ to play key songs. I made a full playlist which included the key songs (walk-ins, cake cutting etc). We were not introduced to the DJ until 30 mins before the solemnisation march-in. As I had expected issues, I sought help early from my friend who is a DJ to sync the walk-in timings with the songs to be played and cue them. Needless to say, the DJ did not do much because he had never met us prior to the wedding and never knew what songs to play when. I also engaged my own emcees because the DJ would not have been prepared.
While we had no issues for the main catering, I was told that the vendors questioned the guests as to whether they were vegetarian and stopped them from taking the veg dishes. As a result, most of our guests avoided the vegetarian dishes and there were a lot of leftovers here.
There were other issues we faced but really not relevant here. All in all, I was happy to be married and glad that the guests never really noticed the flaws I saw!
However, as the bride, I found myself being very anxious at the lack of response and was disappointed when I saw that they made promises but simply ignored agreed items in our package. So ladies, if you need to rest assured that your drapes are light dusty pink and not dark pink, I would not recommend the vendor to you.
