Hi, I just had a pretty bad experience with the curtain guy that we've engaged. (Alan Tan - 90277399 from Suntec Curtain Interior Furnishing)
The designs and quality of his curtains are not too bad but their service after they have obtained much of the payment from you leaves much to be desired.
When we discussed, they promised to clean up after themselves. However, on the day they came, they said they'll only clear the smaller debris as they work, we still have to clean up after them. Fine, then one of the length for our roller curtain was wrong, and he blamed on our wall angle. The 2 roller curtains for 2 of our rooms had some defects and had to be removed and replaced on Sunday. So now our house looks funny with half of my house with curtain, half without.
The earliest timing he has was Sunday. We actually planned to have our housewarming on that Sat so we told him that if there's an earlier slot, please fit us in. He was still quite nice and say he will try. Then it was down to collection of payment. He collected most of it and will collect the little balance when they return on Sunday to put up the rest.
But we didn't hear from him, so my hubby called today to check if he can do it earlier and my hubby was shocked by his defensive & non-commital attitude. It was so different from our earlier encounter.
His tone was defensive and even said we were unreasonable when all we did was to ask for alternate dates before Sunday. So we asked what's the earliest date and he said Sunday anytime.
So my already frustrated hubby was like, "Fine, 10.00am can?"
And the curtain guy said, "10am too early, 11am lah. Got traffic jam." My hubby was so angry, why will there be a jam on Sunday morning?
But what to do, we don't want to antagonise him. What if he doesn't do a good job for us on Sunday? And we have almost paid the full sum, and it's not that cheap. it's close to S$1700 for:
1. Day & night Curtain for living room
2. Roller curtains for balcony + 4 bedrooms
So just a caution to watch out for this guy. If you want to engage him, that's fine coz his designs are nice. But don't give full payment untill you are truly satisfied.