Hi ladies..
haven't been in this thread for ages as my AD was over in may 2006...actually i had an amazing time with conrad! so thot i'd give my 2 cents worth
they were very frank on what we could negotiate for, in that they could only be flexible on certain things, and on other ones they can't budge, which is fair enuff since they weren't trying to beat around the bush and just focus on getting the sale. we got waiver of 2 bottles wine per table. also, we exchanged the anniversary dinner voucher for day use room. as for food, relatives really liked it! we got the tang yuan dessert, which i thot was better than the taro. We also got upgraded to the prez suite, but i did request that they place in the contract that they will upgrade acc to room availability. the prez suite is FABULOUS and HUGE! i thot the suite they gave to start with was already pretty cosy...in fact, my hubby actually liked centennial suite better than prez suite cuz it was a more intimate feel..better for newly weds, cuz otherwise the family members n friends all think its ok to come up and hang out when u really want some time alone with each other..hehehe..
i think one thing i must really praise them for is their TOP level of service. they were very prompt in getting back to me on things (even tho my coordinator changed 1/2way thru), and when we went for rehearsal we got to meet our banquet manager and go thru our concerns etc. the week before my AD we actually attended a wedding banquet there, and the staff were aware of this and actually asked us for feedback during our meals, if there was anything we wanted to change, etc..for our own AD. they were very good with details, and really listened to us! i had easels up in the reception area, and when one of my friends helped me out by taking one home for me, the banquet manager realised one was missing and called my coordinator in 15 mins to check if this was what i wanted to happen. he was a bit panicked actually, and was going to check with security cameras etc to ensure that there hasn't been a theft! (this was at about 12pm btw) how good is that?
coordinator wise, I was with Jeanie/judy (i don't remember her name anymore..haha!), and she was lovely. came down on our AD on a sunday to make sure everything went smoothly...and made sure we got our upgrade as stated in our contract!
well, hope this helps! i did have a lovely time and would not hesitate to recommend them to anyone!