Hi powerpuffgirl,
I understand how u feel, esp the vehicle is for our big day right! But i really dont know how to answer your questions
but i will try.
You will definately be able to meet up with the driver and also take a look at the vehicle cos you have to pay the deposit in advance. Receipt will be given that's for sure.
And you will also need to contact the driver at least 5 days before your AD to discuss on the timing for the car decor. TOUCH WOOD LAH,, SUAY SUAY,, u cannot find the driver, at least u still have time to look for another vehicle right, but of cos hope that this will not happen lah.
And i personally feel that even we contact the company directly it doesn't mean that they wont give us problem. To contact directly with the driver is just merely to save some cost.
just to share my thinking, hope this will help.