Let me give an alternate point of view now.
Dkny,
Did u tell Bob that u value the shots of the rings? Because if u didn't, he might think it's better to take full body shots of both of you putting on the ring rather than zooming in at the rings. Again it's about communication, u might say the PG should know all these, but he can't read your mind plus different couples have different expectations. Other couples might prefer the act of putting on the rings and they want to see their faces doing it. Maybe if he zoomed in and then u might say 'Why never show our faces at all?' and it would become another point of contention.
Of course in an ideal world, the PG can take a wide variety of shots, some zoomed in, some wide angle but in reality, a PG is limited by a lot of things like
1) the environment - he might be blocked by physical objects or people
2) lighting - maybe the lighting wasn't good at a different position?
3) equipment - he could have been using a wideangle lens at that time, then no time to change and maybe he reached the end of the zoom. Some PGs carry 2 cameras at the same time so that they don't have to swap lenses to get a wider zoom range, but u'll probably pay a premium for this.
4) timing - critical parts of weddings happen very fast and they are not posed shots either. Most of the time once u miss it, it's gone. So alot of PGs compensate by shooting in burst mode so u get a lot of shots in a short period of time. Good thing is if the angle is good, u get a lot of nice shots to choose from. Bad thing if the angle isn't good, u get a lot of similiar-looking mediocre shots.
5) Skills/Experience - U can have the best equipment in the world but it's the man behind the cam that's most important. If u bother to search up on him in clubsnap, he only started doing wedding shoots professionally recently so in terms of experience, he's still got a long way to go.
At the end of the day, it's all about the couple choosing the right PG with the right 'frequency' as them and also expectations must be matched. Experience can be gained over time. I'm sure Bob will improve as he shoots more, but his attitude and integrity must change for the better now, like did he lie when he said he called your husband and your husband apologised even though he wasn't in SG? And the fiasco in clubsnap about him owing people money...Hmmm...