Be Wary of Villa Raintree @ Labrador Nature Reserve

M

maryannepan

New Member
Hi, as a BTB, I wish to warn all couples to be careful when choosing your reception venues. This is not a personal vendetta but rather, it stems from our disappointing experience with Villa Raintree @ Labrador Nature Reserve.

In Feb 09, we had approached Villa with a proposal to hold our ROM & dinner reception there. The gal attending to us was one called Lee Lin. She was an absolute mess in the way she manages everything - calls, emails, follow-ups. It was quite apparent that she was a fresh grad that didn't know heads nor tails about the job that she took on.

That's fine with us, but what we were concerned about was the utter lack of supervision given to her for such venue selection cases. In any case, she also has to bear some fault because although she promised to get back to us a day with clarifications after we met for consultation, she never ever did.

Just yesterday, her replacement Karen contacted us... after 2 months of no show/call/message from Villa. I mean, if the management is capable enough of knowing which cases Lee was onto, then they could've contacted us earlier. Secondly, there was no apology or whatsoever uttered out of Karen's or Villa's lips.

The other thing to be wary of is the state of condition of the bar chairs/tables, etc upstairs of the villa. A lot of them already have algae and bird poo that had been there for ages and no one has cleaned them up.

Extremely disappointing and disgusting experience with the management and the staff of Villa. Please don't waste your money engaging them. You can do a better job yourself.
 


something to share..
i never receive any reply from them when i send an email to them on Monday 16 March, 2009 12:00 PM to request for their package on 20-Sep-09.
there's never a reply to this day.
 
So disappointing to hear of such lapse in their service. Thought the venue seems like such a romantic place.
 
same here. I called them up at the start of April and they said will send me the proposal. Yet till today, I have not received anything from them.
 
i e-mailed and called them up several times before. 1 auntie answered my call, took down my number and said she will ask the in-charge to get back to me. Till now, still no reply. I gave up in the end and look for other venue for my rom...
 
Hi Everyone,

I beg to difer. Yup, I had my reservations before booking the event with them. I even spoke to the Tom, the Manager at Olive Restorante.

I am now holding my ROM at the glasshouse in September 2010 and Tom, the manager, is really nice.

He explained to me the various menus, what to expect and that the chefs are actually from Tung Lok!

Things can be negotiated as long as you are not too picky.Probably expectations shouldn't be too high or compare to hotels service.

But on the whole, this has been a very heartwarming experience to know that we can have such a service still!
 
Hi Pure Liew, is the glass house at labrador park still exist? Cos last time it was under villa raintree management. But is has already closed down. Just wondering if I like to enquire more on rom at glasshouse, who should I turn to? is it Olive restorante? Please kindly advise me. Can you also share with me the rom package? Thank you. my email will be [email protected]
 
Hi Marcia,

I've booked it with them even before the incident happened.

I went down on the 23rd June Sunday, just to have an idea of my florist works,

Mind you, the ROM was ongoing that day between a Caucasian and Chinese girl. They looked so picture perfect. Together with the glasshouse, it's just perfect!
 
Just sharing my personal experience...

I have booked Villa Raintree for my ROM on 10/10/10 in Feb 2010.

As we heard some rumous from the florist that the glasshouse will be removed and therefore called National Park to find out. We got the confirmation from the National Park that the existing glass house will be removed due to the unstable of landscape structure.

This has been confirmed by Tom and they offered alternative venues like Hort Park and Fort Canning to us. However, due to the late responses, no replies during the past whole month. We are truly disappointed and lacking confidence on their counter offer.

We have decided to source for other venue and requested Tom to return us the deposit S$1000. After much nonsense, we have yet to receive the deposit to date.

We are just hoping we are able to take back the deposit asap. So if anyone already made your booking with them, please re-confirm with Tom again.
 
Olive is still in service, however the glass house and the chinese restaurant has been closed down.

You may like to call Tom for further info. We have gave up on them and can only keep pushing him to pay back the deposit.

My fiance is about to log a complaint with CASE due to their poor service and no solution/explanation on this case.

Same as you, we are quite pleased with Tom service when we pay the deposit as he seems quite promising and easy-going. However, we cannot say the same now as we have already spent more than 1 month to try to get back the deposit.

When we found out this, he is still tried to say their revamp their restaurant and the glasshouse may move to their new resort or somewhere else. But the info we got from the National Park is not possible to keep it and no plan for the revamption.

Hope the above info helpful.
 
Additional info from my fiance, Npark mentioned it will be tearing down in August. Any further info you may like to call Npark or Tom.

FYI, Tom is going to on leave from 24/07/10 (2 weeks).

A girl name Serene who work in Olive will be in-charged while he is not around.
 
In May, when we were there, there were ppl holding their wedding. Due to these heavy downpour, perhaps NP has decided close it for safety reasons. This is indeed disappointing If we were to use it and the ground collapses, it would be a major diaster.

Hope to check with Tom to see if there are alternatives cos mine is earlier than yours.
Pray hard
 
I got to know this early June. The thing make us feel disappointed is they never take any initiative to inform us. Imagine 10/10/10 is a hot date. If i just trusted Tom and happily waiting the date to come, i think i wont be able to do anything by then.

What make us even more upset is they just wait till we call and check and push them on it, then they just slowly response to us. Have they inform you till to-date with regards your ROM?

So far i heard from Tom, total 7 couples will be affected. But i doubt they took initiative to inform those affected. In our case, we are just lucky we did our follow up.

Additional info sharing, i have engaged another place to have my ROM - Pines Country Club (near Orchard area). Although i would say Villa Raintree is my dream venue, but Pines seems to be a good alternative as the package they offered us is good and promising. I would say their Event Manager Roy is really good in helping us to throw in more things in the package.

Do let me know if you need any further info and hope you will be able to find another good alternative soon.

Hope this will not affect your mood in your big day. Do keep in touch~
happy.gif
 
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