Hi,
I got this email yesterday, please be more alert if you are going to BKK.
Please note if you are traveling to Bangkok , (DO NOT STAY IN ARNOMA HOTEL)!!!!
Dear friends and clients,
I would like to discourage all from choosing Arnoma Hotel in Bangkok as your choice of accommodation when you visit Bangkok.I had an extremely bad experience a few days ago.
The housekeeping entered my room after me and my family went out for lunch and shopping around 1.30pm (9th June).We only returned around 1030pm. My husband discovered that some cash was missing.We informed the Duty Manager and requested to see the CCTV footage. The DM said he could only ! oblige if we can produce a police report. So, we went to the police station to lodge a report.When we returned from the police station, we demanded to see the CCTV and the log of the key card to our room. The log showed that the housekeeping entered my ro! om at 1.41pm even though the 'DO NOT DISTURB' sign was hung on the door knob. It also showed that the floor manager, the DM and the housekeeping had tried to enter our room 13 times on 10th June, while we were out in the afternoon!!!( Hey, we are paying for security and privacy and these people from the hotel actually entered your room without your presence and permission??? )Next we demanded to see the CCTV but the DM and the security officer on duty said that the GM took the remote control for the CCTV with him??? He could only show us the footage the next morning when the GM reports for work. We relented and waited till the next day.
The next morning......We saw the footage on the CCTV. It was clearly stated that we left the room at 1.30pm. After that, the timing on the footage actually skipped to 1.44pm!!!Nothing was recorded between the time after we left the room(1..30pm) to the time that showed the housekeeper entering my room(1.41pm). The footage bewteen this time has been deleted!! We pressed for an explanation and loads of lies were given by the DM, security officer and chief security officer. 1) DM told us the the CCTV was on motion sensor, so could not capture anything as there was no one along the corridor during that period of time (1.30pm to 1.41pm). 2) Chief security officer said the CCTV was faulty during 1..30pm to 1.41pm.3) Security officer said he saw the footage and was certain no one entered our room. So, who shall I believe?
ANYWAY, they insisted that no one entered our room but could not explain the missing footage and the log report. What crap is this?.....&nbs! p;We wanted to see the GM ! and was told that he was not around, in an urgent meeting , in the toilet....etc etc... No apologies, no solutions and no compensation was offered by the hotel as well. We had to go to the police station 4 times before we could leave the hotel safely (the chief security officer threatened us earlier on) as we refused to pay the room charges unless a satisfactory explanation was given.
I believe the hotel staff, from the housekeeping to the DM were in cahoots. If not, why did they tamper with the security tape just to protect the housekeeper who stole from my room?? I just want my stolen money back and an apology and the hotel staff have to go such great length to cover up for the housekeeper. When things like this happen, the story-telling competition starts. Each has their own incredible story and boy, they can really lie, even in front of the police!! The GM is even worse. He must be a disciple of David C! opperfield or Pink Panther. No sight of him from 9th june to 11th June.
I have seen the ugliest side of these people from Arnoma Hotel, Bangkok. Can you imagine how many times these people enter your room and rummaged through your luggage while you were out? And how much these people have stolen from us? Why must we give this hotel business when they cannot even protect our property and our interests?
Thanks for reading and this is a true story.
