Some updates on Bali during my recent trip (28/09 - 01/10)
Had quite a bad experience at Uma Sapna this time round
We had requested for a late check out on our last day when we booked the villa and was asked to confirm if the villa is available for late check out 1 wk prior to our arrival in Bali
I snt an email to Uma Sapna 2 wks b4 my arrival was rec'v an replied saying they confirm my villa. 2nd day when i was there, i asked to pay earlier cos do nt wish to hold on to the $ for fear i will spend it for my shopping n was told my villa is nt available. I was damn pissed n ques the staff y since they reverted with a confirmation
After sum argument, the staff decided to shift us to their new villa till our check out timing since our current villa is nt available after 2pm on 01/10. we were fine but damn pissed when uma sapna sd "it's okay if u dont wan to pay for the late check out"
wtf??? nt that i cant afford to pay but y shld i since ive already cfm my late check out via email 2 wks prior to my arrival?
anyway, was given d new villa rm during my last day but even b4 the check out timing for our villa, the staff already started to clean up our rm. When we shifted our stuff over to the new villa, it was a mess cos the previous guests juz check out. We requested for some basic clean up since we leaving in a couple of hrs, was told okay but did nt see anyone came to clean up
was damn damn damn angry when i walked pass the main pool and was asked again by the staff, "what time r u leaving har? we need to clean up"
wtf again...
btw, do u kw tat the heater in uma sapna cant last more than 0.5 hrs. so if u r a gal n u usually take ard 0.5 hrs to shower, tink u might wan to consider staying there
was showering halfway n the water turn cold. was told it takes another 0.5 hrs for the heater to work
the swimming pool in our villa apparently was nt being clean up b4 we chk in cos we saw the surface of the pool water was very oily
haiz, anyway tis trip wif uma sapna is a failure
we even saw a jap couple left stranded after they were told they ve no rm to stay in since uma sapna did nt received their booking thou internet
hw pathetic! imagine u pay for ur flight all the way n was told no rm to stay n its already late in the nite ard 10+
i guess if uma sapna cld nt take in their huge reservation, they shld consider employing more staff or upgrade their system
will nt stay there again in my future trips
:<