Have anybody in retail line, have suffer anger treatment from customers,
So how do you react?
As for my case, Got this customer and its is so busy chrsitmas eve.
This customer bought a $5 CD and He ask me to open to check whether there is any scratches.
Ok, I open the Cd to let him check the CD.
Then He ask to tried. Damn it, its so busy period and He ask to test thing usually If customer request, I am ok with it. But this customer choose wrong timing. as My colleague went for lunch and I was alone tending the shop.
The payment Q was long. the Customer ask for test. I told him nicely that if the CD has anythings wrong, He can bring it back within 7 days at any outlet.
And the previous request, I already does, Open the CD, Check the CD whether got scratches, I have done. Just trying out the CD, I can't . AS I mention The Q is long, I am alone tending the Shop. The player is far from the Cashier counter.
But He told me this, after i done the previous requests . IF I CANNOT TRYOUT THE CD THEN I DON'T Want to BUY.
What's a Jerk. Then I told him, If you really to tryout the CD then you wait awhile for me to clear my other customers.
Then HE is angry, HE mention to me FIRST COME FIRST SERVE PLEASE. omg. Then I have to apologise to the customers who waiting. AND I Did tryout the CD for him.
At the end, he told me the cd that i tryout not nice, He don't want already and he walk off very fast. Damn it I did not choose the cd for him. The CD is under clearance and its only $5. If he dun belong to those high class that listen to JAZZ, then He dun take it.
Wait my time, wait other people time. and He still dare to claim First COME FIRST Serve.
But end the CD GOT other people bought it.
So how do you react?
As for my case, Got this customer and its is so busy chrsitmas eve.
This customer bought a $5 CD and He ask me to open to check whether there is any scratches.
Ok, I open the Cd to let him check the CD.
Then He ask to tried. Damn it, its so busy period and He ask to test thing usually If customer request, I am ok with it. But this customer choose wrong timing. as My colleague went for lunch and I was alone tending the shop.
The payment Q was long. the Customer ask for test. I told him nicely that if the CD has anythings wrong, He can bring it back within 7 days at any outlet.
And the previous request, I already does, Open the CD, Check the CD whether got scratches, I have done. Just trying out the CD, I can't . AS I mention The Q is long, I am alone tending the Shop. The player is far from the Cashier counter.
But He told me this, after i done the previous requests . IF I CANNOT TRYOUT THE CD THEN I DON'T Want to BUY.
What's a Jerk. Then I told him, If you really to tryout the CD then you wait awhile for me to clear my other customers.
Then HE is angry, HE mention to me FIRST COME FIRST SERVE PLEASE. omg. Then I have to apologise to the customers who waiting. AND I Did tryout the CD for him.
At the end, he told me the cd that i tryout not nice, He don't want already and he walk off very fast. Damn it I did not choose the cd for him. The CD is under clearance and its only $5. If he dun belong to those high class that listen to JAZZ, then He dun take it.
Wait my time, wait other people time. and He still dare to claim First COME FIRST Serve.
But end the CD GOT other people bought it.
