for those who are considering Earnest Interior as renovation firm, I urge you to re-consider before engaging them.
My HTB and I had a bad experience with them
not to mention about all other issues,which we give and take already, example, measurement wrong, before signing the contract everything say ok ok no problem, but when the actual work start, abit of amendment, they want to charge...
argh...
there are 2 major problem/ unhappiness we faced with them
1) firstly, the hacking of wall was done WITHOUT any flooring protection, in the end, my brand new (mine is a brand new flat from HDB ) Parquet flooring is damaged with deep dented holes !
--> when we inform earnest our id, they simply push it off and say it is air-con installation, we asked the aircon installation to verify, they say it is not, it is due to heavy stones hitting the floor !
we went back to confront earnest, they finally admit it is becos they did not lay any cardboard protection !
and they just brush it off say, since you already intend to polish the floor, just polish lor.
- polishing may solve the problem, but polishing will make the parquet thinner and moreover this is deep dented holes, don't even know if polishing can really remove the dents and make it as new as before.
2) secondly, my id asked us to temporarily keep the kitchen sink, lights, and wardrobe toilet accessories in the bomb shelter first, their workers will go and pick up from there to install.
today, we found our crystal lamp meant for passageway STOLEN !
we found it weird when we open the bomb shelter today to see a lot of boxes being opened, and the things in the bomb shelter are layout different from the last time.
we search and search everywhere for it, it is simply not there, left only the cap of the lamp, the lamp body with all the crystals are all gone
--> when we inform earnest, they suspect it is foul-play or oversight from us , not them ! and even dare us to report to police, by telling us, even if you report police, they will not entertain you.
pls lor, they think we are so free to play this kind of game with them is it, we are so upset the whole of today, losing a $200 worth of lamp. and yet has to endure this kind of attitude from the ID !
-- we have already done a handover by handover the key and lock to Earnest, they should be held responsible isn't it ???
so angry now instead of assuring us with prevention measures to prevent more stuffs in bomb shelter to get stolen, they are taking things easy, and pushing away all the responsibilities and still even thinking we don't dare to file a police report . we can always do that immediate and asked for a police investigation on this theft case.