Hi everyone, just wanna share my experience with Fexxxx Bridal.
Was recommended by hubby's frd to the shop. Initially quite nice wen signing the package. After signing, it is a different story.
Made to pay the balance before seeing the album layout. Guess what, some pages of the layout looks strange to us but the guy said there is no way to rearrange. In the end we had to just take it as it is. Including a photo where my gown is not worn properly!
During a call when I was arranging a date for gown selection for AD, I asked if there's design that can cover my arms slightly as I am plus size. The make up artist said yes.
When I arrived as arranged for the gown selection, I was told by the female designer, Ms R, that the person in charged is still out for a photoshoot and will be back soon. I waited.. And waited. After 25mins, still no sign. I asked if the person will be back soon. Ms R said yes. I told her I will look around first and proceeded to look through the gowns on my own. Ms R continued to sit there. After some time, she pop over to see what I am doing and help abit. After another 20 mins, the lady who is supposed to help me is back. However she is engaged with helping the couple who went out to take outdoor photos to search for gowns.
I asked Ms R if there are designs that can cover my arms. She looked at me and said there were none. I prompted her that I have checked with the makeup artist before coming, but Ms R said there's none. In the end, I choose back the two gowns during photoshoot. Both lace up from back cos they do not have any other designs for me. As both gowns need to be amended, I askedcifvshe needs to take measurements. She said no need.
Ms R arranged to make an appt for me in early sep and said they will be getting more gowns in sep in view that there were two hot dates coming up. Hence, I would be able to see if the new gowns are suitable and I can change. I was thinking - wow, finally some customer service!
However, it was a totally different story when I next visit. Ms R asked why I came so early for my fitting when my AD is late sep? When I told her I came to see the new gowns as arranged with her previously, she said it is mpossible. Said once a customer confirmed the gown, it is impossible to change. Totally pissed, I gave up talking to her. I just did my fitting, which they had not amended to my size. So it is a completely wasted trip. I asked the makeup artist who was around, what are the avenues to feedback on such service lapses. She said there was none. Ms R is the supervisor in charged and the boss seldom comes.
The whole event is indeed traumatizing.. A happy n joyous event turned into dreaded trips to the bridal shop at River Valley Rd.
You really need to be thin, rich and have a strong heart if you wish to engage their service.
Btw, I am size 14, wearing size L -XL clothes.