I have just had a unpleasant experience with Mayer. Bought a set of hood, hob and oven. Turned out there is a big dent on the hood. My wife didn't see it during delivery, because it was all wrapped with plastic. A week later, when the contractor unwrapped it for installation, he noticed and informed us. We called the customer service, and a Mayer person came down, took some pictures.
The unpleasant part started from there. The guy who came down say most likely there will be no exchange because they are not responsible. And they never propose anything to rectify our problem! Expected us to just live with the big "kemek". We insisted that the hood was delivered that way, only that we couldn't see it before it was unwrapped.
After a while, the customer service lady suggested to us to bring the hood to their warehouse at Changi. They don't even bother to send anyone down to collect... that is second disappointment. With the help of our contractor, we managed to reach there.
And after being redirected more than 4 times, we finally spoke to the person in charge. The officer who inspected the hood the other day was on leave. So this guy who is in charge now says since it was decided that it's not exchangable, then it's not. Again, no sign of wanting to help. So we proposed if it's possible to repair. Reluctantly, he agreed.
Few days later, after my wife called (yes, they din bother to call and inform us), the guy said the hood is ready and it will be sent between 2-5pm. And this time, they delivered at 5.30pm. The delivery guy planned to leave the thing with us and leave without installing it for us!
Again it took some effort to plead with him to unwrap and pack for us. Now, not only the big dent is not really fixed properly (it's uglier now), there are now two more dents!!!
Next day, my wife called, again the guy said,"It's not my fault. We are kind hearted enough to fix for you and now you want to blame us?"
I am really pissed and disappointed with their service. Will never buy from Mayer again. And I warn against those who wish to purchase, do check carefully every detail when they deliver.