viavia, you have hit the nail on the head! Complaints should be directed at the subject of poor service, not to endure and voice it out somewhere else. If we do this, there is no way the subject can improve!
Fairymoss, agreeably Kim's business has improved by leaps and bounds ever since she got popular in this forum. But this also leads me to another conclusion, if her service or workmanship was poor, her business wouldn't have improved so tremendously. Makes sense?
I DO empathise wit you that last minute hick-ups before the wedding is very stressful, but this could happen to anyone anywhere! It's not just Kim, but it could be anyone ranging from your florist to your bridal boutique to your make up artist to even your immediate family members!!!
Likewise, I think everyone here who's keen on Kim's service should stand on her own 2 feet. You decide on your own whether you like Kim's service before you engage her to make something for you. If you don't feel at ease with Kim, there are still alternatives available!
Fairymoss' and Muffin bears' experience here carries a conclusion that some may have missed, that we must give Kim sufficient notice if we want her to make a dress.
In most instances, when Kim tells her customers that she cannot cope to get the dresses delivered by a certain date, her customers would PLEAD with her to make an EXCEPTION.
So far, only fairymoss and muffin bear have come out to share their unhappy experience with Kim. From what I see, there are many more happy customers here who have failed to speak up for Kim.
Despite all that has happened, I would like to reiterate that all discussions in this forum are received with an open-mind, hence my open-minded responses as well. I dun bear any grudges towards anyone here.