My encounter with Strass. Don't buy from them!
Committed and paid deposit to 4 ceiling fans with them:
2 x 48" 3 blade ceiling fan without lights (bronze color)
2 x 60" ceiling fan with lights (bronze color)
Total damage: $900! Yes! I know it's ex!! DUH! so very regretted after shopping around, but no choice... committed liao.
2 weeks later, Before delivery, they told me that the 48" no stock in bronze color.
Told them I want bronze color to match my decor and they should have told me long ago when I committed whether they have stock or not. I kicked up a fuss, and told them if they can't find bronze for me, then I want a refund.
So, the boss told me they will surely find the 2 bronze color 48" for me.
On delivery day, the delivery guy call to tell me they only managed to find 1 bronze 48".
Since I don't have much of a choice, and 1 48" will be put in the MBR, guess it could be of a different color. So I told him I'll take white.
as my reno has not completed, we did not install the fans right away.
After some of my reno were done, I thought was changing both the 60" to white. So I tried my luck and call them to see if I could get them changed since I allowed them to change one of my 48" to white.
The boss told me that he has to check if it's in stock and will call me back.
He called me back 5 mins later to say that there's no stock. I told him I could wait and ask him to check when the stock is coming. He said he'll call me back and never call me again. I keep calling their store and no one answer. I suspect they have caller -id display to avoid calls.
I understand that on the sales invoice, it says goods bought are not exchangeable. I was just trying my luck but was unsuccessful. So I'm stuck with the bronze 60".
Then today, my contractors finished the electrical wirings and help me install all the ceiling fans.
All the ceiling fans were ok, except for the 48" bronze.
My contractor asked me is I bought a 2nd hand one as it was rusty, and the fan is very noisy when turned on!
I'm damn pissed with them now. My hubby and I are going down to confront them tomorrow!
So Angry!