On 22 apr, my fh & I by passed a lighting shop called elite illumination @ 1 jalan besar at new world centre beside Macdonald. We went in cos saw a promo for 11 lightings at $599, so we went in to see and ask for quotes to see agar agar what is the price range for lightings. This is the first shop we visited for lightings.
I chose those items that is ok to us but still in doubt cos we have not seen others yet, so hope to compare with other shop first before deciding.
A sales guy call collin serve us, he is a junior staff, he first quote was $1600 for 17 lightings which made me drop my jaws, after rejected him, he then drop to $1300, then to $1200, then we told them our budget is only $800, by right shd not have told them our actual budget.
Then he go ask his supervisor, called Wu. Wu further dropped the price to $900 (include $5 per installation). So all of you can see how much did they marked up!
Wu said that if we dun want installation can reduce price to $815 which is already around of budget. So we thought & thought & thought, and rejected a few times even though the quote was $900.
Then he ask what was our problem. We told him this was the first shop we went and we cant decide lights yet, want to see more designs before deciding, who knows we may see more of those we like. Especially the living & dining which we can’t make decision at all.
So he say ok, then he dun include these two lightings first but will give us an option to purchase at the same price he offered if we were to purchase from them later.
Eventually the price quote was 660 (include $75 installation), then we also say dun wan and rejected them again cos we not really comfortable.
Then he asked what other problems we have, we cant say much, we just say we want to go around compare, then he say no use comparing one, everywhere is the same, more compare more headache and pressured us saying that give collin a chance cos he very sincere liao, also spend so much time on us. That time already about 10+ le. But we still shake head, we were so stupid then, should have walked away. He said one thing i hated most. He saied, "like that you are playing us lah"...
I’m so shocked then… like so ah beng like that. We just want to see more designs only wat… got wrong meh?
He added, before we ask for delivery, we can come down and see if got new designs, so no worry, can exchange then also. So eventually after much pressure from them, stupidly me & bf paid a deposit of $200.
We also really thick skin la, still go around see other places. And after seeing more, we had better ideas of what we want which elite dun have.
So never mind... we thought since we had already placed $200 with elite, we should go back and see if they have what we wanted.
Before we went back, we called and asked for the detailed breakdown on the items in the invoice and confirm the the installation charges can be taken out and reduce the price accordingly.
Collin gave me the breakdown and say the installation cannot be taken out. I was rather agitated and ask him to go confirm with Wu. Collin said ok and will call me back in 15 min time. However after 15 min is 9 o'clock le, he did not call back, so i called him, nobody ans call, so i guess shop closed at 9 on public holidy then.
Next day, we waited for his call, he did not call back, we called the shop again, we was told collin on off, so we ask Wu. Wu also confirm can reduce, so we said ok lor.
We went back to choose design on 6 may, but there are no new design, all so lao tu, then we abit disappointed liao, but collin told us new stock will be coming in on 20 May, but we said abit too late for us liao cos our installation by contractor on 22 may but we still give them chance again and say ok, we'll come back on 20 may.
We went back on 20 may, they have new designs but mostly for dining one which we are not interested. We dun wan hanging lights but they have alot hanging lights, then eventually we told collin what we want.. But who knows in the end, we can only find downlights, kitchen lights, study room lights & mian qiang take the passage way light
So we ask collin to re-quote the items, cancelling the previous invoice and issue a new invoice based on the new quotes la.
Then he like very reluctant, say very difficult to do, very difficult to quote the new items
With no choice, he quoted the items, so damn ex lor... saying should not have package price liao, since we did not take their package in the first place
Big lights in first quote is $45, now i choose a smaller one, charge me at $75, damn pissed off.
I confronted him, but in a nice way la, eventually he gave me $30.
All in all, the 4 items (5 downlights, 1 studyroom, 2 kitchen & 1 passageway) he quoted $340. which i think quite reasonable, so we say agreed.
But he said he go ask Wu. Come back, again, giving that "difficult to do" face and say very difficult leh... cannot give package price liao, i quite angry by that time le.
So i say, ok lor... if difficult to do, then we just take 200 worth items and go lor
He then say must still fulfilled the 660, can only exchange, cannot reduce, i even angrier by the time, said we very sincere wanted to give them business by waiting for so long and come back again but just that they dun have what we want which we saw from other shops, cannot possibly force us to take things we dun like ma, so unfair.
Then all the ding ding dong dong... he come back say his managers in the shop cannot make decision, so have to escalate the matter up to his boss and give us answer by Monday, 22 May.
So we told collin if difficult for him, we can talk to his managers personally, but no managers wanted to talk to us. WU is in the shop at that time but dun want to talk to us.
Who knows yesterday, no one called us on Monday, so we called in noon, was told collin was off again and their boss not was at overseas.
We then we told them we cant wait anymore, must give us answer and ask them to contact boss la... call overseas lor, what so difficult.
Then we give them 3 choices... 1) to let us have the pdts at 340, 2) to let us have our pdts at 200, 3) we go down to their shop today, Wu haven finish listening what we are saying then interrupted and say "no need to say until like that one lor, u come down also nothing can collect one". Heis attitude is like we going down to his shop to ZHA CHANG. Wu is so beng lor, thought we wanna go down fight with him. We where got time to fight or quarrel, we just want to settle the matter amicably, we civilised pple leh...
Hate his attitude mann…
Then wu say he will call his boss, if can get, then can get, if cannot get his boss, then cannot get... What kind of attitude is that mann
Eventually a guy call himself manager TEO called us say they have all the lightings, just that they did not display only and he will serve us personally tonight. So we went down lor...
Who knows that TEO is also one of the manager in the shop on the days we were there... then how come he dun want to attend to this matter that time, waste our time. We already ask to speak to mgrs liao ma... yet no one attended to us
So he started off saying must still fulfilled the $660, we told them its unfair and after all the explanation from us, he then say ok, he compromise and ask us to fulfilled $585
What bullshit mann... its a fact that it is only 585 wat.. What compromising is he giving???
He just he will cancelled the invoice and re-quote cos collin had quoted below cost. We are reasonable people, so we say ok, by all means, requite which is what we intended in the first place, but must also be price must also be competitive lor.
He recommend those ex ex lights, i think he just want to make it to 585, then i say, we got budget to meet, i'll tell him what we want, and see if he can find...
After all, he still cant find the lightings we want.
Then we say, u see.... its not that we dun want to buy, its u all dun have the lightings, how can force pple wan.. give us the option to take 200 worth of pdts or give us the 340 la
You know what he say?
He says he wanted to help us get what we want and had ask 4 or 5 suppliers, but they dun have...
still cant get, we also dun want to compromise, dun take the lights he recommended, then he say, he also no choice, say we breach of contract.
We told him goods not delivered not considered a sales lor... who say breach of contract, also we are hoping to get lights from them in the first place. Moreover we already reiterate to them that this is the first lighting shop, we knew nothing until we went out and see more….
He then asked us to go CASE and claim the $200 back from them
We asked to see the boss, he say boss dun meet customers... boss only meet customers in court.
I very fedup and said we very sincere liao, yet then treated us like that.. I wanted to go off...
But fh dun wan to waste our hard earned $200, so eventually, we compromise & took 1 living, 1 dining, 1 passageway, 2 kitchen, 1 study at $485
He wanted to quote us $150 for living & dining.
We say its really unfair to us, the first invoice they quote 130 for 5 heads, now we take 3 heads one, chg us 150?? Unreasonable right? He then said the previous invoice was below cost one, it’s a lose business. But but but… what has this got to do with us? The price was quoted by WU!!! Not us.
Then he reduce to $120, then to $110 each but outside we can purchase at $95.
He then added on say we no need to decide now, but he will not reduce the price further, we can go case if we want, they will win in such case one.
As consumers, we dun have a choice, and dun want to waste more time on these babarians.... so we settle with $485, the rest, we buy from other shops.
We ask for early delivery, then TEO said he also want to get rid of this matter asap. You think we dun wan to get rid of you asap too? Dun ya ya hor….
Today noon was the delivery, was told the delivery is 12.30pm to 1.30pm. I waited until 1.30pm. The delivery guy not here yet, I’ve to rush back to work, ask my fh to wait. He then called elite, elite ask him to contact the delivery person directly. What service is this mann????
I take this as a lesson learnt not to placed deposit due to pressure and walk of immediately if you dun feel comfortable. For newbie in renovation out there, be careful of this bad service shop!