Extremely disappointed with "Hair Language Salon" at Circular Road. I was very unhappy with their service, not just once but twice.
My hair had ever been damaged by a stylist before. Since then, I've been very cautious in selecting stylist to do the hair rebonding. Through recommendation, we got to know "Hair Language Salon" located at Circular Road. My sis called their lady stylist (the reputed one) to make an apporintment for me on last Friday. She specificially mentioned to the stylist that my hair is very delicate and extremely difficult to tame. Hence would like her to handle the whole rebonding procedure. The stylist gave her word and assured that she will personally see to the rebonding.
On Friday, the lady stylist didn't do the entire rebonding herself. She merely did the 1st step of applying the cream to soften the bond and did 1/4 of the iron clipping procedure. Despite knowing how problematic my hair is, she actually left the rest of the procedures (especially the extremely crucial clipping) to a shampoo boy!?!?!?!?! My heart was in my mouth when the boy did the clipping. I was so scared that he might bend the hair and caused them to split/ break (just like what happened to me a couple of years ago). After the rebonding was done, that lady stylist then asked if I want to trim or cut. I was told that she would charge additional $20 for cutting. So I requested to trim off 2 inch and cut the fringe till eye level. But she merely trim a little of the ends and left the fringe untouched. And guess what? She actually have the cheek to charge that extra $20 by just trimming that little bit of hair! While preparing to make payment the lady stylist commented that I should do treatment sessions to improve the hair texture. She kept on pushing me to purchase either the $888 or $588 package. When I replied that I have no intention to sign on any package, her attitute changed and sounded unhappy.
As the rebonding wasn't done well (there were still obvious curves on the fringe and top part of the head), the lady stylist asked me to go back to the salon again on Monday at 6:30pm for touch-up. When I went to the salon as per the appointment, she wasn't there. I was led to a seat, thereafter the shampoo boy flipped through my hair and commented something to a male stylist. The male stylist then came over and tagged at my hair roughly and forcefully. I felt as if I'm a rabbit being pulled from the magician's hat.
My hair was only being attended to 30mins from the time I arrived at the salon. And again, the shampoo boy was the only one who attended to me. This time it was even worse, the whole rebonding process was done by the shampoo boy. Initially I thought that lady stylist was not around. But when I went for the first round of washing, I saw her sitting comfortably at the cashier area doing nothing. Since my appointment is with her, shouldn't she be the one who should be taking care of my hair?????? And throughout my stay at the salon, she didn't even came close to me. She even went home before my hair rebonding was completed?!?!?!?! She was totally unprofessional.
Other service from this salon sucks as well. The back of my shirt was wet when they washed my hair. Throughout my 3hrs stay at the salon, nobody asked if I needed a drink. And there was this constant fear of being disfigured when the shampoo boy unknowingly held the hot iron closed to my face when he was combing/ separating the hair. When I requested the other male stylist to trim my hair further, (because that lady stylist didn't trim enough during the last visit) he did it with this reluctant look on his face.
Given such shoddy attitude and service, I would never return to this salon again.
