I just want to share my bad experience with everyone regarding a particular bridal studio called DREAMS COME TRUE at Tun Aminah, Johor Bahru in Malaysia.
I happened to be searching for a Bridal Studio around mid-July 2007 last year to do a photo shoot for my wedding album and came across this particular bridal studio. The boss is a lady in her late 40s or early 50s who comes across as someone with a glib tongue. The impression that I gathered was that she was someone who wanted to strike a deal quickly and I would say that she was quite an inexperienced salesperson, quite often struggling to communicate to customers with her poor command of the English language. However, she sounded quite convincing in Mandarin to a certain extent. Together with her son, who happens to be the photographer for the business, and her daughter-in-law, who also helps to run the business, they came across as very â€œpushyâ€ people and very quick to â€œjump to the gunâ€ in that sense.
I recalled the first visit to the shop whereby I was taking a brief glance at some of the wedding gowns being showcased along the displays and was unconsciously being â€œintroducedâ€ into the shop to visit more of the exhibits. After sitting down for a short discussion with the lady boss, she somehow managed to convince me and came up with an offer package which she claimed was worth RM$2688. It included 2 wedding gowns, 2 night gowns and 4 traditional gowns for the photo shoot. Also, she was very quick to throw in quite a number of â€œfreebiesâ€ to entice couples to sign up for their wedding packages. When asked if I could take a further look at more samples of the wedding gowns available, she immediately told me that it was not necessary as all the gowns available belonged to the VIP category and that upon signing up with them for a package, I was entitled to all the varieties that were available in the studio. She added that they do import new gowns quite frequently from time to time and promised that none of the gowns offered would be old or outdated. I thought that it was quite a reasonable deal then and somehow I convinced myself to sign up for the package.
Subsequent visits to the place were not as pleasant as expected. Besides having to wait long periods of time for them to attend to me despite having a scheduled appointment with them, I also had to endure the pain of renegotiating the package price as the items that they have promised differ from the expectations of our initial package that had been agreed earlier on. The attitude of the staff at the studio also changed after they have received payment for the deposit and subsequent partial payments.
During the day of our actual photo shoot, I realized that all the â€œVIP gownsâ€ being offered were quite old-fashioned and rather old and dirty. Just before the start of the photo shoot, the lady boss actually suggested that I do a â€œtop-upâ€ of $250-$300 per gown and upgrade to a â€œSuper VIPâ€ package which included the â€œSuper Gownsâ€ in which they claimed were the â€œnewerâ€ gown collections that have just arrived. If I were to switch to an extra Day Gown, I would have to use 2 sets of Traditional Gown in exchange for either 1 set of Day/Night Gown. The reason is that they have given me more sets of Traditional Gown and only 1 set of Day/Night Gown. I realized that some of the other neighboring bridal studios can offer me a better package at RM$2988 or less without having to incur any additional hidden costs.
To make matters worse, I realized that the studio actually charges a higher rate for Singaporeans. They try to come up with 2 different sets of prices for the same exact package and usually Singaporean customers have to pay a much higher price for the same package. The reason given by the lady boss is that there is a difference in the currency exchange and Singaporean customers have already benefited due to the stronger currency although they are paying more for the same exact package. She even tried to justify her explanation by giving names of Singapore Bridal Studios and their higher price packages as compared to her own rates. It came across as ridiculous to me as I knew that this was an â€œApple-Orangeâ€ comparison.
I felt extremely annoyed as the quality of work was mediocre and the service rendered was way below average. There was no sincere attempt by them to build a long-term relationship with their customers and I concluded that they were simply going for a â€œ1-timeâ€ business opportunity. Last but not least, I sincerely urge all couples who wish to go over to JB to have their wedding photo shoots taken to seriously consider and choose the right bridal studio. Do take special note of this particular bridal studio, lest your NIGHTMARES COME TRUE.