Anna Nucci (Jurong Point)

hfkoh

New Member
The store manager (Joyce) indeed is very rude. I've order a pair for shoes for my gal, after waiting for a month and the design given was not the one i've order. They never inform us the design is different from what we've order and Joyce still want us to accept the design which we did not order or they want to give us a refund. It's not the matter of refund but what's the point of ordering and been waiting for so long but they cannot fulfill my order. Shouldn't they fulfill what the customer have orderd rather than giving us full of excuses. Very bad service.
 


powder

Active Member
yes, i've heard abt Ann Nucci, they seem to have made it to sgbrides as one of the stores which gets its name prominently dicussed each time... i particularly like the references to the pple there, like in your case - Joyce...

sometimes i wonder why it is so difficult to accord some understanding? i would have gone with instances like 1) their suppliers cocked up, 2) they dun repeat past designs, 3) the store wasn't able to control the extent of the inventory. and worst case - they would have been completely wrong but at least they offered u a refund.

CERTAINLY, the waiting for a shoe for 1 month Cannot be classified as one which would seriously inconvenience u to the extent of losing sleep over it. U had the choice of looking for a similar design elsewhere... Sure, it is their wrong in not delivering, but it is also your wrong for depending on a shop to deliver a shoe which was no longer in stock at their end.

so seriously move on... this Anna Nucci thing is getting to me... one moment u have pple singing their priases, next moment i get complaints...

service may not be good, but the way u make decision relying on a shop for something no longer in stock - shows that u're not a good decision-maker either. u are half-liable for whatever time u've wasted, and i'm assuming your time is worth alot of money... else it's just the typical auntie figure-of-speech.

starting this thread is an absolute waste of time.
 

mum_of_2_girls

New Member
Hi,

The chef burnt up one side of the french toast but arranged the good side and hid the burnt side at the bottom and tried to force me to accept.

Forcing customers to accept sub standards seems common in Singapore, but not so in Japan.
 

simpleman

Active Member
What is the point of comparing Japan.

If you want to compare, Japanese customer are also less fussy as we are..

Not to say that we condone sub-standard service provider.. but we are also the other end of receiving the service.

If you point out to them about the burnt french toast and thank them for it - they may feel bad and get you one free of charge?

funny thing, TS talking about shoes and you talking about french toast. First time I am hearing you complain...

What stall is that that will annoy you?
 

susanna_low

New Member
Have u try 313 somerset branch? I always rec'd excellent customer service from them and then, their shoes are quite lasting too, my pair still doing quite well despite that i wore them frequently.
 

thommy

New Member
Don't ever compare us with Japan. Millions of miles apart.

There is nothing they can do if you don't wanna accept. If you accepted then don't complain later.

You have a choice.
 
sm, I disagree that Japanese r less fussy. On the contrary, their quality standards in their culture are so high that it has resulted in a high quality of service standards. That's what they are known for.

The kind of standard in SG is a result of our tolerance. If we had been less tolerant, pple will soon learn that if they do not maintain high standards, they will not get any business. Spare the rod and spoil the kid.
 

miloice

Well-Known Member
"The kind of standard in SG is a result of our tolerance"

you really think so?

The high standards in the japanese culture comes within rather than pressure from the customers. Please.... Singaporeans do not have high tolerance. We are best at nothing more than complaining. Good service comes with a lot of EQ as well. I seldom get really bad service. Not because I spend a lot but basically, I'm always smiling when asking and reminding. One can be assertive and give reminders to service staffs without being an ass.

Singaporeans think of themselves like they are damn big. Both customers and service staffs. Hence, the conflict of pride.
 

miloice

Well-Known Member
fyi, my SIL is a japanese. She couldn't get the service staff to come fix her aircon problems, so she searched for their boss contact. a japanese.

Gave him a call to feedback, the very next day, their men are down to get the things done. If we bothered to take that initiative to engage support and service staffs at the personal level, sometimes, we are able to get a lot more than the usual service.

Take initiative to be graceful with others. We use that initiative to complain only.
 

miloice

Well-Known Member
As for the usecase mentioned by Hui, its only decent to have proper follow-up. When the order is made, was there commitment that the stock is still orderable or are they just trying only without commitment?

At the end of the day, no stock means no stock. Its not excuse, its a fact. So face it. Be objective with what you criticize. Did they commit and not deliver or were your expectation wrong in the 1st place?
 

matka

Member
Albee, did you speak to the maître d’ to get the dish changed? I assume it was an upscale restaurant for breakfast.

I have requested for a change of wait staff in a restaurant before. His laidback reaction was a bit hard for me to swallow, and rather than ruining a perfectly good celebration dinner, I decided to speak to the manager and get it fixed instead. The manager noted our request and it turned out pretty pleasant overall.
 

simpleman

Active Member

sm, I disagree that Japanese r less fussy. On the contrary, their quality standards in their culture are so high that it has resulted in a high quality of service standards. That's what they are known for.

The kind of standard in SG is a result of our tolerance. If we had been less tolerant, pple will soon learn that if they do not maintain high standards, they will not get any business. Spare the rod and spoil the kid.

You can disagree with me but I don't think you are painting a realistic picture of SG. In the first place we are "bad customers", demand a lot, scream and shout, not gracious... and yet we expect a lot from the service provider.

Are we really tolerant? No.. We are not. We complain a lot about this and that - when it is more effective to feedback directly.

I lived in Japan for a while.. and yes, I am quite impressed with their overall service standard but most Japanese are more reasonable, they don't jump queue and scream like us.. so how can we compare the service provider with them when as customers we are really not comparable to their citizens.

As a whole, the standard of the service industry reflects a lot about us - Singaporeans in general. You may not like it - but we are part of the equation.

Not only must the service provider improve but as customers we have to learn how to be better and more gracious..
 

sundownprince

New Member
In the first place we are "bad customers", demand a lot, scream and shout, not gracious... and yet we expect a lot from the service provider.

I totally AGREE. Many have no respect for service providers of any sort. Want cheap want good even if its free question the quality. BEGGERS CAN'T BE CHOOSERS! NO ONE OWES you anything!
 

crystal_cloud

New Member
Well, would you rather a pair of shoe that doesnt match the design chosen or would you rather end up with pairs of fake sunglasses and u paid 1070?

i went to queensway shopping centre last weekend and wanted to purchase 1 pair of branded sunglass each for myself and hubby.

then this man, apparently the shop owner was very polite and good in service..he is very patient and showed us many pairs of differnt sunglasses from their showcases.

i din pick any i like from the brand i wanted, but hubby found the one he liked.
like a kiasu singaporean, we wanted to check for better deals from other shops first before commiting and told him we will be back if we cant find any we fancy.

we walked around and stopped to view some sunglases from the exterior showcase of a shop
Then the man who served us in previous shop pops out again. we are quite surprised and i even joked "wah boss this one also your shop?"
he gave a humble acknowledgement and said we can have a sit and view more designs.

frankly we were rather inclined to stay in the shop due to his friendliness and politness.

after 1 hr, we settled for 3 pairs of glasses.we bought more than the initial 2 pairs (i duno y but mayb too overwhelmed by the good service and the casual chit chat)
im holding the purchases in their shop's paper bag with the name of shop clearly imprinted on it. then i found another shop and was impressed by the wide collctions of the sunglasses they have..obviously we stopped outside to view again.

the boss noted me in a very proud body language and said "queensway has alot of imitations"

i was offended and felt that he is just plain jealous we din buy from his shop.
but this sat me thinking and so i googled for "how to identify a pair of fake Gu**i specs and how to identify fake ray b** specs"
and found many loopholes to our purchase!

the man gave me a pink clothe to wipe the specs instead of the cloth from the designated packaging. worse..the brand name is cheaply imprinted on the box.

hubby's pair found out to be without the 'p' word emobossed on the lens to show 'polarized lens' even though the frame showed the serial number with 'polarized' word.

next day went back and ask for refund!!!!
anyway goes to show they are guilty of the fake stuffs coz they din even argued with me when i mentioned the pair i bought has a diff packaing from a local boutique which i went to verify.

they went on to say, they made orders thru HK suppliers and iargued to say, i only want local dealers and i realised you dont have the decals for authorised dealers pasted on your shop front.

he was dumb folded and wanted to pay me a cheque, whichi i refused.

wat a bad experience! it is simply a waste of time and we really count ourselves lucky to have someone highlight to us they have fake stuffs.

beware when u buy branded eyewear at queensway!
 

crystal_cloud

New Member
more absurb replies from the boss of the imitation pair was "ooh ,we did the extra mile by exchanging the lens of a polarized frame to a non-polarized lens coz some customers prefer the normal lens but like the design of the polarized frame"

i mean how ridiculous can it be? i was thinking "do i look like a moron to you?"

how can u change the parts of the branded eyewear to suit individual preferences?!?!? he said "moreover, i din charge you for polarized lens" i said " but we perceived the pair to be polarized model...how will we know the lens are swopped?!"


can you tell the car dealer, i will take this car, but i prefer the rims of the other brand, please swop?!?!?

i kept my cool coz i only wanted a refund and afraid he wont give to me.

i said i din know your trade practices such services? i thought wat i see should ge wat i getting? he say it is his fault for not telling me.
 

Darcy

New Member
Personally, I've not faced any problems with any sales associate or staff from Anna Nucci. I am a fan of the brand and I have always followed their collections closely, simply because they have a wide variety of gorgeous designs for everyone and every occasion. Whenever I have certain issues with my pair of heels or an enquiry about the material used on the shoes, the friendly sales assistants will always expedite it very efficiently and I have never left their outlets with a less than pleasant shopping experience. I feel that they have been consistently good in terms of customer service, and Anna Nucci has even vastly improved in shoe designs and quality even more over the years. I would definitely recommend anyone looking for evening events'/bridal heels at their newest outlet at Wisma Atria. :)
 

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