Hi Ryes and BK,
Remember me, slog and the Japan trip that they couldn't confirmed? In the end, just nice there were 15 of us good to go. As I may have mentioned in my previous posts, 1 reason why I chose Ananda during the NATAS fair was because they guaranteed 3 nights stay in a 5 star hotel or better. Guess what, ended up staying at a BUSINESS HOTEL in Tokyo. The room was smaller than half my bedroom and there was no place to put down 2 of our luggage bags flat. It was way out of the shopping area and we had to carry out luggage (or pull them if they had wheels) up and down the lane from the coach to the hotel entrance (the entrance is facing a small lane). For the hotel stay at Mt Fuji, that was the worst hotel I'd ever been to...the door to the rooms were holes in a wall like a prison and even had a slot like those used for food trays to be gievn to prisoners. Inside, everything was falling apart, the toilet had insects, the breakfast and dinner was horrible. And for all the nice sounding meals stated in the itinerary, well, on the Hello Kitty land day, the tour leader gave us back 1000 yen and told us to settle our own lunch. Then at Osaka, there was supposed to be a shabushabu meal but of couse, that didn't happen and the meals were so awful the ENTIRE group asked for some money back so we could settle our own dinner on the last day.
2 girls told us tt they had complained to Ananda that they had been lied to by Ananda during the NATAS fair in that they were promised a night departure on the last day but in the end, during briefing, they were told we would be taking a 1pm flight back. Another group of 4 had even more problems cos Ananda reversed itinerary at the last minute and they had extended their stay in Tokyo so they had to take an internal flight back from Osaka so that was an entire afternoon gone. I don't know if they had to go and stay at the BUSINESS class instead of the promised 5 star hotel during their extension.
Now, after 1 of the girls in the group of 4 kicked up a huge fuss, Alex from Ananda agreed to give us back a refund of S$300 each but it's been 2 weeks and there's no news despite my sending chasers.
No matter what anyone says, Ananda has definitely done a good job of losing our business (15 of us) and well, word does get around and in an industry where competition is tough....
Anyone has the latest article published by The Business Times (15 June 2006) on the troubles Ananda is plagued with about staff departure?