Hi,
I saw some of you went to ALLBEST....me too. Some of their sales man is good with knowledge n very good customer service, plus they are CASTTRUST company. So we thought it will be the best choice to buy from them. We were wrong.
The day came for the 1st installation, i went up to wait for the installer....they came late, i dont mind that, but both the installer behave as if the are the boss. Walk into my masterbed rm and then start telling me where i should put my fan coil. Didnt ask me where i want. Thats not what the sales man told us. I know some company they like to tell save material so we have already check with the salesman b4 we buy, he say dont worry we will run the way u want it.
When i told the installer the position they suggest cannot be done as i have bed n cabinet there. Finally they ask me where i want to put them....so i told them the location (which we had check with the salesman previously is it feasible and he said yes), and how i want the trunking to be run......immediately they say cannot (to make my story short), and after that then say if u want it this way we have to join pipe lar blah blah blah or pipe cannot bend lar blah blah blah, when i ask them why u say can a while ago now say cannot. They keep giving me different execuses, refuse to explain to me some issue also. When finally i ask them how they propose to run the truking they say told u already, but the point is the have so many different execuses how am i going to know how they will run if i were to say o.k go ahead.
The make me feel like a fool, like i dont know a thing. Finally they say after so long u still cannot decide how u want the trunking to be run (it take less then an hr with all the talking, they call it long), then they say today we cannot do we have to go already...u arrange again another day. i even have to try n make them stay by saying why not u run the other 2 rms which the location are confirm so i have more time to consider for the masterbed rm, which i will tell u later. Again many different execuses...say o.k then later say cannot we have to go.....and they even tell me that it is this boss who ask them to go.....
I am very angry, call up the salesman when the installer are leaving and tell him i want to cancel n ask for a refund. Both me n my hubby took leave for the installation which end up not done. we went down to the shop and demand compensation....the only thing they offer is sorry and we will arrange for friendly installer to go up again, the salesman told us that if this time still cannot they will refund us.
The point is our leave are wasted n i got so angry early in the morning with 2 idiots.
Now i am worried that the after sales will be lousy also. Now we no longer trust CASETRUST company, no difference from any other company.
