hi plain
it's me again. i also had my aircon done by the company mentioned in this thread.
we went back to them recently after talkin to them in Nov as we think their price was the most competitive and they give good trunking - totaline pipes etc.
but now disappointed. let me list:
1. they said give them 10 days notice to give them time/date of installation. cos tat time when we bought havent fixed date yet so when i know when i want to install, i faithfully called the uncle we bought the aircon fm n told him v clearly over the phone my required time (am) /date. repeated it and he said ok he will fix it tat morning of the date. then just the day before they supposed to come down, called my FH and told him they coming down only in afternoon. i was furious as tat uncle said we had to arrange for our contractor, ID, us, and his workers to be there for the briefing n discussion on where to lay the trunkings. but our ID already had prior appointments in the afternoon and could be there oni in the morning, which was the time i fixed with all. so bo pian i had to apply for afternoon urgent leave as well, and ate a rushed lunch, din dare to dily dally. tat day was v hot n me n hubby actually fell asleep on the floor in one of the (as yet unairconditioned)rooms. they promised to come by 2pm. they arrived at 4pm. ok never mind, the guy looked v experienced n advised us n was v nice n i felt we were in good hands. they told us go walk ard as it would be late, and when i came back, i noticed cigarette butts on the floor even tho my ID alrady pasted notice clearly sayin no smoking in the house. ok nevermind i still swallowed. waited till 7pm + then no more light we got to plug in a standby light for them. even tho the trunking was big n awful (ok i can still accept that).
2. then came the 2nd installation when they were late as well. we had to fight for an early date cos our ID said it must be done before a certain date. so we pushed them, and they reluctantly gave us a slot. they were late again. then my FH was shocked to discover on the outside aircon ledge, the pipes were pushed out of a hole and silion gel were simply poured over them. they were damn unsightly n my FH blew his top when he compared ours to the neighbours' ones upstairs and downstairs. he wanted to call to complain.
3. before he managed to call to complain, the painter hired by my ID was very zi dong / conscientious and warned her who told us that the air con trunking in MBR was leaking water!!!! we oni switched it on to test it during the technican's instructions n never on it after tat one brief time. our floor was parquet ok!!! we immediately rushed down and checked and it was true. my FH immediately called them n gave them hell. the guy was also rude, claiming not their fault. but when my FH pressed them, they promised to send someone down.
4. they pushed back the date again. then one late afternoon they suddenly called FH and tell him they going down 7pm. we all had work to do and i tell u, we rushed like hell to go down to new flat. they were late. (ok nvm i ren) then they still insisted the water was fm the rain, the leakin window,antyhing but their fault. my FH made them open up the trunking and true enuf, there was water inside, with sand. they tore away the trunking, spoiling the newly painted bedroom, and did their best to repair it. then they also trunked up the pipes outside, and poured silicon gel over the hole where the pipes lead out to the aircon ledge cos that side also leakin. we waited till 9pm+ and we were tired. the technicans were nice lah, but i tell myself, no more this company.
i hope u wont hear more fm me abt this company anymore. i wan my aircon to be working well. today just tested it. cross fingers!