Hi knowing and dap,
the person who sell their aircon to me is the manager Teo Wee Wee, and yes he is very helpful in explaining any details to me and recommending the config that best fit me, that's why I get the aircon from him immediately. (As I have servey a few of the shops, I feel that he is the most helpful.... who knows....)
The problem doesn't lie much with staff in AllBest, they are just acting like 'middle man', the actual aircon installation is sub-contract to another company who is also doing installation for several other companies like AllBest. That's what I heard from one of the installation guy, who is kind enough to let me know some of their 'insiders' news, when we wait together for his manager to clear the mess in calling people to my house. And we all miss our dinner waiting from 3pm. to 9.30 pm in my new house. (And some more when I called his manager, he dare to scold me!)
I have called them up immedately after I discover the problem. However, the appoinment they fix for me on Sat doesn't turn up anyone. And I just wait wait and try to call to call their showroom, which no one is answering the phone.
I finally catch hold of Teo Wee Wee this Monday, and get his promise to repair the problem by this coming Sat, will definitely share with you people so that you are aware of the tricks they play on customer. Now I just hope to settle every problems and pray hard I do not need to call them up again shortly.
I think it all depends on luck, you may be lucky with AllBest, but what I heard from that 'good' installation guy, they are getting a lot of complains, all because of the poor and tight scheduling of installation. How can you expect them to install all unit perfects if they are under pressure of time?
P/S: Anyone knows why aircon is not cold? (it is blowing hot air from outside flat) I suspect it is due to gas pipe leakage of poor installation.
unhappy