I thought I should recommend my ID over here because he really did a great job for us. If not for some delays on our part (because I'm overseas and my wife handling everything by herself), the renovation work would have completed in less than a month as promised (to be honest, I didn't expect him to fulfil in the first place). Just to list a few things which some ID firms might not be able to match:
1. Strict deadline- when he promised to turn up, he would not be late. In fact, I was always the one to be late (from the day we met for quotation). And he MAKE SURE his contractors turned up on the time and day he promised.
2. Do first pay later- Maybe because he is the manager, the happiest thing you ever want to hear from your ID is that "it's ok, take your time" or "pay us when everything is done". It was us who asked to pay him (or maybe because our reno cost a small sum to him lah). From the first 10% payment, he never once asked us for payment. As soon as we confirmed the contract, the next thing we knew all the tiles and things were placed inside our house.
3. Spend money wisely- He will advise you whether it would be feasible to get the shelves from Ikea or to call his carpenter. Minor works were done FOC from any of his contractors (too many..got carpet got cabinet got floor got mirror). And he will even recommend his contractors to you so that you can deal with them directly and from my understanding, he earns nothing.
4. Don't need to bargain at all- Trust me, you don't even have to open your mouth. Once I broke a 2.0x1.7m mirror myself and when I ordered the 2nd piece, he gave me a 50% discount on the broken piece without asking and even asked his carpenter to help me cut the broken one into smaller pieces so that I can use it for other purpose for FOC. The interesting bit was he even cursed and swear at one company for over-quoting me for the mirror installation charge.
5. Price consistent- From my understanding, usually IDs will start to quote high prices AFTER the renovation works begin eg. additional carpentry or electrical works. I think it's common because you can only LPPL. Not for this guy here when we got our own painters and bought our own switches.
I think the most important thing from him and his company is that they are very accommodating. Everybody gives and take (but owners want more) and I think Ron and his associates were particularly pro in doing their jobs. In order to make my wedding and house-warming continue as planned, he asked his carpenter to come up to my place at 11pm and rushed through the work the next day (a public holiday when the carpenter's family is downstairs waiting to go out with him).
Ron Leow (Manager)
HP:90080700
Ko Hong blah blah blah