I have just done a custom made wardrobe with Seng Kwong. The salesperson was Cynthia and i must say her service is really lousy. Right after my sister had placed the 300 deposit with her. Her attitude changed. Whatever she told my sister, everything became not true. She was rude and scolded my sister and So I took over from my sister, thinkin that it might be my sister's problem.
I did the design of my wardrobe with her. As the wardrobe that i am doing is actually a sliding door. I told her that I am afraid that certain drawers might not be able to be opened. She assured me that she's not only the sales person but she also the designer.. for whatever design that i comes up with she will tell me if i will encounter any problems with the pull outs (i.e. my drawers and my mirror door). So i told her my requirement. I am doing a 4 sliding door wardrobe and i wanna make sure i can always access 2 full wardrobes at any time. and i have describe to her fully what i want. She kept saying ok ok.. i will take note for you. and the design is out.. we paid 50% deposit...
the contractor came to do up the wardrobe. we paid the remaining amount. and when i checked, all my 4 doors are slided to the right i couldn't opened my drawer. when all my 4 doors are slided to the left, my mirror door couldn't be opened. Also, sth that i did not ask for was fixed dead at the middle of the wardrobe.
Thereafter i contacted her a few times of which she keeps telling me she's busy and would get back or that she did not pick up at all. that happens like at least 3 to 4 times. and she never ever gets back to me... until i started to say that i will complain if she still does not follow up... then she starts to feel scare and follow up. however she was still rude as ever. it actually took her one weeek plus to finally ask me when can she rectify my problem.
When she had trouble contacting me as i was in some event, she sms me and said "I cant even contact you how do you expect me to rectify your problem?" I would just like to say she is not the only one who is busy.
today their contractor came down to rectify the problem. They told me the full access to 2 wardrobes is impossible. even if i would wan them to rectify for me. they are going to charge me for it. so i called cynthia, i asked her if that means that they are just going to treat it as case closed? she just said "i wont made any comment and i will check with my factory ppl. if they say it cant be done, the design is wat you have done and you have signed for it. it's not like im the one who have done the design"
if I am a designer, i would not need your service in the first place! I could have just got my own contractor to do as i like. What she has promised (i.e. take note of the pull outs) was all not fulfiled. and now she pushed all the blames on me.
Their attitude changed everytime you placed more money with them. their aftersales service is seriously lousy and i highly DISCOURAGED anyone to go to them or at least NOT CYNTHIA!