Hi Gals,
I am also a dissatisfied customer of LH. Last yr,I had my ROM and my hubby and I bought a Pair of JR rings (suppose to be LH's premium brand of wedding bands). Everything went well until on that night after my solmnisation. I took off my ring to look at the engraving on the back of the rings and the ring accidentally slipped off my fingers and landed on my floor. When i picked up the ring, to my horror, one of the diamond was MISSING!!!!!! U can see how pale my face went, I tried by all means to look for that missing diamond until 2 am but i was unable to find it(What a way to spend my first night of marriage)
At the next morning, i was fortunate to find it back after the sun shines on that sparkling small diamond.
The next day , my hubby and I went to LH shop at emerald place and demanded for an explanation and compensation of the ring. A traineee mgmt lady came to serve us. She tried to calmn me down by willing to help me to fix back the ring at no cost. But my hubby and I inists for a refund of the rings as we did not want for the rest of our lives hunting for any losse diamonds from our wedding bands which are suppose to last forever. What pissed me off was the Shop manager refuse to serves us right form the start and the trainee had to shuttle to and fro to ask for permissions for our demands. I was so angry that i made a scene by raising my voice in the shop to attract attention from their custmers. Think manage to scare a few of their wedding bands customers from that shop with me keep complaining about the loose diamond from their rings.
Finally after 1 hr, the manager managed to serve us and allow us to refundthe mney of the rings by using it to buy other jewellry from LH. So bo bian, hubby and I choose a par of earings and a destinee pendent and a chain and insist that they give us a discount for causing us so much inconvenience and mental stress on our first day of marriage. In the end they manage to give us about 15 percent discount.
I also managed to take the email contact for the retail operation manager and email her the bad services of the shop manager and sing praises of the trainee who has been patient thru out my whole ordeal at the LH shop.
The opertaion manager called me back after a few days with an apology and offer me a $100 voucher to patronise LH again. Its pretty hard for me to shop at LH after this incident. Till now, the $100 voucher remain intact in my drawer.
As for my wedding bands, Hubby and I returned to Larry's and make a customised pair of rings for our wedding bands. We have faith in larry's as we are very satified with their service n the workmanship for my Lazare solitaire. Also the comfort fit of their wedding bands are definitely more comfortable than the JR rings from LH. Guess this incident is a blessing in disguise. I got a better fitting and prettier ring.
Good luck to all those gals who are still sourcing around for their wedding bands and diamond ring. Hope my incident will serve as a reminder that 一分钱，一分货. Lower-pricing comes with a high cost of bad service and poor workmanship, and alot of inconvenience and regrets!
