Yea same. The consultant I met didn't bother explaining package to me, didn't write any details down and just bad mouth other bridals. I understand that they have positive reviews too, but it really depends on which consultant you met that day.
Maybe we met the same coordinator?
I have been there twice. First time, the sales coordinator refused to serve me cos my HTB did not turn up as he can't take leave last min. She asked me to bring him down then talk. So she just let me see an album and after I insisted on knowing the price, quoted me a price for pre-wed, AD and PG/VG. Before I left, I asked her to send me the price package details which she never did. I spent 1 hour plus to travel there and find the place but in less than 5 mins, I was asked to leave the place.
I decided to give them a second chance cos they are the first bridal shop I went to, so I thought maybe that's the practice for all bridal shops. So I made a second appointment, this time with my HTB.
We waited for the same person to attend to us. What she did was just asked us to read the bourche, after we read, asked if we got any questions and asked us if we are interested to sign up. The bourche is in point form. She didn't even promote her products. We tried our best to find questions to ask, but seriously, we dun even know what to ask as she dun bother to explain the details to us. The experience was so bad that I had to request another sales coordinator to attend to us, which is better as she is more sincere in serving us.
So my 2nd meetup with the 1st sales coordinator, we exchanged less than 10 sentences and last for only 5 mins... but we waited for her for about an hour plus as she was serving customers at that time.
I felt that as customers, we were already very sincere and patience.