Viv, I think she is real blur plus trying to cover up for her mistake.
The main reason they are asking for the additional charges per pax is because there is supposed to be a minimum spending or a minimum of 150 pax for the Riverfront Ballroom.
When we went to view the place and indicated we want to do a buffet for about 100 pax and we want long tables settings, the coordinator said "Can be done in this room, not a problem. I can even do a layout plan to show you." I even repeated a few times for 100 pax leh and she answered me each time "Can." She even told me she did a tentative booking for us already.
Then about 2 weeks back or so, she called my wedding planner to say there is another couple who is interested in the room and ask if we are ready to put deposit on the room. So before putting deposit of course we have to negotiate the terms and perks and stuff first. That's when the coordinator conveniently state in her email that "as mentioned before, there is a additional charge of $30 per pax for the set up of the long tables." We shoot back that we have never heard that from her at all, she replied "Oh! It must have slipped my mind." Then followed up with the minimum spending / pax reason.
I'm not willing to top up another 4k just to have it in the Riverfront ballroom. So now I've to downgrade my booking to the Galleria ballroom, and I can't have long table settings at all cause the room is simply too small.
I'm so fed up. Just because of a blur coordinator, my plans all screwed up. We have to downgrade to the Galleria ballroom and can't long table settings, I was so so dissapointed. Why should I pay for someone else's mistake/blurness? And now another couple comes along eyeing that room who meets the minimum no. of pax I have to give way although I booked the room first.
Stnov, when we asked to speak to her manager or the catering director ah, she said "No need, I'm in charge." She can't even make decision on her own how to be in charge??!!!
Another example of her blurness is setting up a meeting with us on her off day and totally forgotten about it till we called to inform we will be slightly late.
Sigh... just my luck to meet such coordinator... sorry gals for the long post and the ranting...