hi snowiee, i'm a happy customer of closet design.. below is my experience with them:
1. i brought my floorplan to their showrm in balestier.
2. we discussed on the possible design of the wardrobe i want, based on the questions they ask (like do i have long dresses, do i need a tie rack, etc..)
3. a simple draft sketched on the spot by the designer
4. choose the colour of the interior and exterior finish
5. site survey by one of their workers (they use quite high tech optical measuring instrument to measure the length and space in your room)
6. coordination with my main contractor for the actual day to construct the false walls and the closet itself
in conclusion, i went to their showroom only once, called up my designer several times to confirm the critical dates, met up with the worker once for the measurement and when they construct the false walls and actual closet, i was unable to be there.. instead i went to see after they build everything and it was nicely done..! i am very happy with the quality and service provided by them..